Center for Care Coordination- Community Care Coordinator- Full Time

Connecticut Children’s Center for Care Coordination (The Center) is dedicated to the integration of care coordination through the delivery of innovative programs, providing technical assistance, disseminating best practices, and building inclusive partnerships to strengthen families and build stronger communities. The Center utilizes a universal, evidence-based, research-informed, and policy-driven approach to enhanced care coordination that meets the interrelated medical, developmental, behavioral, and social needs of children, while enhancing the caregiving capacity of families.

Responsibilities

• Provide comprehensive care coordination services to children, youth, and their families by linking them to appropriate medical, developmental, behavioral, educational, and social services and resources.
• Utilize the strength-based approach, Strengthening Families™, and The 5 Protective Factors Framework, to partner with families.
• In collaboration with families and in consultation with primary care providers and specialty providers, develop and implement a comprehensive, shared plan of care that addresses specific needs and goals.
• As an integral member of the care coordination team, collaborate with inpatient, outpatient, and behavioral health team members to ensure transitions in care across the continuum, mitigating potential gaps, redundancy, duplication, and poor health and wellbeing outcomes.
• Participate and advocate for families during medical appointments, school meetings, case conferences, etc., as appropriate.
• Participate in all grant-specific meetings, care coordination collaboratives, and various community meetings as appropriate. Meet required grant deliverables as indicated.
• Participate fully in Center activities: staff meetings, work groups, innovative programs and projects, research activities.
• Communicate with providers via fax/email on progress of services.
• Document all care coordination activities in databases as appropriate. Adhere to current HIPAA guidelines to ensure patient/family confidentiality.
• Empower families to direct the care of their children within the medical home model (or other care delivery system) by formulating a care plan that promotes self-advocacy, networking skills, and culturally relevant services.
• Provide education, consultation, referrals, training, and support to families and community providers through direct advocacy, technical training, and providing educational materials.
• Collaborate with colleagues in the Center for Care Coordination by providing information and technical assistance on cases, attending care management meetings, and assisting in the development of center policies and procedures.
• Address issues that negatively impact cost and quality of care; liaise with Connecticut Children’s Medical Center on-site and satellite programs, which serve children with special health care needs.
• Demonstrate knowledge of population-specific differences and needs of patients from neonate through adolescence and apply them to practice.
• Demonstrate cultural sensitivity in all interactions with patients/families and co-workers.
• Demonstrate support for the mission, values, and goals of the organization through behaviors consistent with the CT Children’s Behaviors.

Requirements

• Bachelor's degree in social work, Family and Human Development, Public Health, or related fields.
• Minimum of 3 years’ experience working with families and community systems (may substitute for degree).
• Valid CT Driver’s License; willingness to drive own vehicle throughout North Central Region and State of CT.

Skills

• Knowledge of community resources/social service organizations, cultural diversity/awareness, and children, youth, and families.
• Experience working with clinical providers as part of a multi-disciplinary team.
• Experience working in a clinical or community setting with children and families.
• Excellent written and verbal communication skills.
• Computer skills, including data entry into program databases and outcome metrics.
• Ability to work with families of all ethnic and socioeconomic backgrounds.
• Ability to work independently; strong time management and organizational skills.
• Competence in providing developmentally appropriate care and services.
• Ability to work within boundaries of job description.
• Ability to work collegially and collaboratively with all disciplines.
• Bilingual (Spanish/English) preferred.

About Us

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity, and inclusion provide a welcoming and inspiring environment for our patients, families, and team members. At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.