CARE COORDINATOR - FULL-TIME

We Did It Again! InterCommunity is a 2025 Healthcare Top Workplaces Winner — VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS, including 2025!

About the role

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay. We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

• 281 Main St., East Hartford
• 40 Coventry St., Hartford
• 828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

Responsibilities

• Schedule patient appointments and coordinate referrals to specialists including imaging services, ensuring timely follow-up and completion of all referrals.
• Arrange transportation for patients who require assistance getting to their appointments.
• Facilitate communication and care by providing correspondence to patients, specialists, and other healthcare providers as needed.
• Obtain prior authorizations for imaging, medications, and other services, ensuring that all documentation is completed accurately.
• Document referrals, tracking patient progress and outcomes, and ensuring that all patients receive the necessary support.
• Communicate regularly with patients to explain their care plans and address any questions or concerns, promoting patient engagement and understanding.
• Participate in agency-sponsored in-services, workshops, conferences, and meetings to enhance professional skills and stay informed about current medical practices and trends.
• Perform essential medical assistant duties, including rooming patients, taking vital signs, updating electronic medical records, conducting phlebotomy, and performing point-of-care testing as needed.
• Assist at the front desk as required, which includes answering phones, checking patients in and out, and scanning/indexing documents.
• Attend all mandatory department/agency meetings and trainings.

Requirements

• Strong organizational and communication skills
• Ability to work well in a team-oriented environment
• Knowledge of medical terminology, procedures, and medications
• Proficiency in using electronic medical records and other healthcare software
• Commitment to continuous learning and professional development
• High school diploma or equivalent
• Completing a medical assistant program (CCMA, RMA) is preferred
• At least 1-2 years of experience working in a medical setting

Benefits

All benefit-eligible employees (scheduled to work a minimum of 30 hours per week) receive:

• Medical, dental, and voluntary vision insurance with flexible contribution options, including two HDHP plans with HSA enrollment or a non-HDHP at minimal cost to employees
• Employer-paid short-term disability, long-term disability, and basic life & AD&D insurance
• Supplemental life insurance available
• 401(k) with 3% employer match; additional 3% employer contribution after 12 months and 1,000 hours worked
• Generous paid time off (PTO) and paid holidays
• Career advancement opportunities in a supportive, mission-driven environment

Benefits are effective on the first day of the month following date of hire.

Pay

Wage range: $21.25 - $25.00 hourly

Schedule

Monday - Friday, 8:00 AM - 4:30 PM