Care Coordinator - Full-time

Care Advantage Inc is a Top Workplace award winner and the largest privately-owned home care company in the mid-Atlantic. We're growing fast and looking for a high-energy Care Coordinator to join our South Boston, VA team.

About the role

If you thrive in a fast-paced environment, love solving puzzles, and want a career where compassion meets strategy, this is your chance to shine. You’ll be the heartbeat of our care team, ensuring every client feels supported and every caregiver feels valued.

Responsibilities

• Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences.
• Act as the go-to liaison between clients, families, and field staff, building trust and ensuring seamless communication.
• Maintain accurate, up-to-date schedules in our system, juggling multiple moving parts and anticipating conflicts.
• Pivot quickly during emergencies or last-minute changes to keep clients cared for and caregivers supported.
• Monitor field staff activity, track attendance and reliability, and provide feedback to ensure accountability.
• Solve scheduling challenges creatively with a client-first mindset, treating it like a daily puzzle.
• Work collaboratively with branch teammates to maintain a positive, energetic office environment.
• Guide new clients through the onboarding process, answering questions and setting the tone for a caring relationship.
• Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance.
• Step into any situation—whether answering tough questions, covering shift gaps, or supporting teammates—with flexibility and readiness.

Requirements

• High School Diploma or G.E.D. equivalent.
• 2+ years of relevant work experience.
• Scheduling, medical, or phone experience is a plus.
• Computer literacy and comfort with scheduling systems.
• Strong organizational skills, attention to detail, and communication abilities.

Qualifications

• Energy, drive, and passion for achieving goals.
• A problem-solver who puts people first.
• Flexibility to adapt and thrive in changing situations.
• Ambition to grow your career and see the big picture.
• Compassion and a genuine desire to serve.

Benefits

• Competitive pay that values your talent.
• 17 days of paid vacation + 10 paid holidays.
• A true work-life balance career.
• A team that feels like family, with room to grow.

Location: 24592, 24558, 24597, 24577, 24539, 24520, 27343