Care Coordinator - Full-time

Care Advantage Inc is a Top Workplace award winner and voted Best in Home Care. As the largest privately-owned home care company in the mid-Atlantic, we're growing fast and seeking a high-energy Care Coordinator to join our Staunton, VA team.

Benefits

• Competitive pay that values your talent
• 17 days of paid vacation + 10 paid holidays
• A true work-life balance career
• A team that feels like family, with room to grow

Responsibilities

• Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences to ensure every client feels supported and every caregiver feels valued.
• Act as the go-to liaison between clients, families, and field staff, building trust, smoothing over challenges, and ensuring seamless communication.
• Maintain accurate, up-to-date schedules in our system, juggling multiple moving parts, anticipating conflicts, and keeping everything running smoothly.
• Respond quickly to emergencies or last-minute changes, finding solutions that keep clients cared for and caregivers supported.
• Monitor field staff activity, track attendance and reliability, and provide feedback to ensure accountability while celebrating great work.
• Solve scheduling puzzles with a client-first mindset, creatively piecing together shifts, needs, and people.
• Work side-by-side with branch teammates to maintain a positive, collaborative, and energetic office environment.
• Guide new clients through the onboarding process, answering questions and setting the tone for a caring relationship.
• Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance with company standards.
• Step into any situation—whether answering tough client questions, covering shift gaps, or supporting a teammate—due to cross-training and readiness for anything.

Requirements

• High School Diploma or G.E.D. equivalent
• 2+ years of relevant work experience
• Scheduling, medical, or phone experience a plus
• Computer literacy and comfort with scheduling systems
• Strong organizational skills, attention to detail, and communication abilities

Qualifications

• Energy, drive, and passion for achieving goals
• A problem-solver who puts people first
• Flexibility to adapt and thrive in changing situations
• Ambition to grow your career and see the big picture
• Compassion and a genuine desire to serve

Location: 24401, 24402, 24459, 24479, 22939, 22980, 24431, 24469, 24437, 24482, 24467