Care Coordinator - Full-time

About the role

Care Advantage Inc. is a rapidly growing home care company in the mid-Atlantic region, known for its commitment to excellence and its dedication to providing top-notch care services.

Responsibilities

• Thoughtfully pair caregivers with clients based on health needs, personality, skill level, and preferences.
• Build strong relationships with clients, families, and field staff to ensure effective communication and support.
• Maintain accurate and up-to-date schedules in the company’s system, managing multiple shifts and ensuring smooth operations.
• Respond quickly to emergencies and last-minute changes, finding solutions that maintain client care and caregiver support.
• Monitor field staff performance, tracking attendance and reliability, and providing constructive feedback.
• Create and manage a dynamic schedule that accommodates different client needs and caregiver availability.
• Guide new clients through the onboarding process, addressing their questions and setting a positive tone for their care journey.
• Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance with company standards.
• Support colleagues in various roles, stepping in to handle unexpected situations such as answering difficult client inquiries, covering shift gaps, or assisting with team tasks.

Requirements

• A High School Diploma or G.E.D. equivalent.
• At least 2 years of relevant work experience, preferably in scheduling, medical, or customer service.
• Basic computer literacy and proficiency with scheduling systems.
• Strong organizational skills, attention to detail, and excellent communication abilities.