Ceiling Installation Specialist – Product Trainer

Rockfon, part of ROCKWOOL Group, offers advanced acoustic ceilings and wall solutions to create beautiful, comfortable spaces. This role is based in our Chicago facility and is hybrid, working in the office Monday through Thursday with work-from-home available on Fridays. Travel up to 50% is required, with occasional international travel.

About the role

As the Ceiling Installation Specialist – Product Trainer, you will train and certify installation ceiling contractors in Rockfon’s Mono Acoustic ceiling system, provide on-site support for Specialty Ceiling and Acoustical Ceiling Tile systems, and serve as the primary technical resource for installation questions via calls and emails.

Responsibilities

• Support hands-on training programs for Mono Acoustic to new and existing installers, following existing Certified Installer training principles.
• Provide jobsite installation support for Mono Acoustic, Specialty Ceilings, and Acoustical Ceilings Tile to ensure successful product application.
• Identify and analyze product failures; order and identify replacement parts and components as needed.
• Provide installation support for product development efforts as assigned.
• Deliver product and installation training to internal and external teams.
• Serve as the primary respondent to technical questions submitted via email or the Technical Services hotline.
• Travel up to 50% to support opportunities across North America and Europe.

Requirements

• Minimum 2-3 years of commercial construction experience installing gypsum wallboard and/or seamless acoustical ceilings, including estimating, installing, joint finishing, and spray painting.
• Experience within the Ceilings industry.
• Understanding of ceiling industry testing, codes, and standards, with a hands-on approach to product training.
• Strong training skills to support marketing initiatives and proper installation practices.
• Familiarity with standard concepts, practices, and procedures within the commercial construction arena, including reading architectural drawings, bids, project schedules, change order processes, and budgeting.
• Familiarity with construction software programs such as CAD and BIM.
• Computer proficiency in MS Word, Excel, and CRM.

Pay

The annual salary range for this role is $75,000 - $85,000, determined based on location, experience, and the pay of employees in similar positions.

Benefits

• Competitive pay and benefits from day one, including comprehensive medical, dental, and vision plans.
• 401K match up to 6%.
• Generous paid time off, 12 paid holidays, and parental leave.
• Educational assistance and career growth opportunities.
• Wellness perks, including fitness reimbursement and EAP access.
• Company-provided PPE and safety programs.

About the company

Rockfon is the world leader in stone wool solutions, transforming volcanic rock into safe, sustainable products. Founded in 1937 in Denmark, we are a global company with 12,000 employees across 37 countries and 36 manufacturing facilities. Sustainability is central to our business strategy, and we are committed to fostering an inclusive workplace where diversity is championed, and all employees feel valued and respected.