Installation Specialist

About the role

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements.
• Cook up with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards.
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks.
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert.
• Identify risks early, propose mitigation strategies, and keep projects on track.
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners.
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience.
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle.
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements.

Responsibilities

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Aid partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements.
• Cook up with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards.
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks.
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert.
• Identify risks early, propose mitigation strategies, and keep projects on track.
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners.
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience.
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle.
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements.

Requirements

• High school diploma required, advanced degree preferred.
• Must have valid driver's license and be insurable.
• 3+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

Qualifications

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments.
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Skills

• Strong communication and stakeholder management skills.
• Ability to identify and mitigate risks.
• Attention to detail.
• Experience in field operations coordination, implementation, and technical deployment.
• Knowledge of vehicle diagnostic systems, including CAN bus and PTO applications.
• Basic understanding of electronics and electrical systems.
• Experience with AI tools to drive operational efficiency.

Benefits

At Samsara, we offer a competitive total rewards package, including:

• Performance-based bonus/variable pay.
• Equity (for eligible roles) in a high-growth public company.
• A flexible, employee-led remote model.
• A professional development stipend.
• Comprehensive health and parental leave plans.

Pay

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Schedule

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.