Installation Specialist

What You'll Do (Duties & Responsibilities)

• Installs software, hardware and executes performance analysis as needed for DR and imaging.
• Document all DR / IMAGING service activities on a daily basis and maintain project issues lists.
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to global support and R&D centers.
• Training: Update underlying technology knowledge and receive product training from R&D.
• Documentation: Develop and design site diagrams, procedures, test plans, and other required project or service related documents for both local and regional use as best practice.
• Identify continuous improvement opportunities.

What You'll Bring (Education & Requirements)

• Bachelor's degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience. MCSE, Network +, and CIIP Certifications are also a plus.
• 5 or more years previous work DR deployment and service. Experiences with electronic and electromechanical systems required.

Specific Skills

• Expert knowledge of DR installation and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
• Previous DR installation and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
• Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
• Excellent oral, written and interpersonal communications skills.
• Proven organizational and time management skills.
• Demonstrated experience adapting to change and managing priorities.
• Strong customer service skills in interacting with both internal and external customers.
• Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
• Excellent understanding of the technical services business, product launch process and healthcare environment.
• Must be eligible to travel overnight both within the US and Canada.
• Experience with and understanding of DR support and x-ray room experience.
• Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
• Ability to travel up to 80%, depending upon geographic location and business needs.