Catering & Take-out Supervisor

Key Responsibilities

• Respond to catering inquiries by phone, email, and in person
• Aid customers with menu selections and pricing
• Prepare and process catering orders accurately and efficiently
• Cook and process catering orders accurately and efficiently
• Cook and process catering orders accurately and efficiently
• Coordinate order timing and logistics with kitchen and delivery staff
• Ensure all catering orders meet company quality and presentation standards
• Maintain strong communication with clients before, during, and after events
• Help organize and set up catering trays, platters, and event packages
• Track catering inventory and supplies as needed
• Support marketing and promotional efforts for catering services
• Take lead of all delivery and take out services and procedures creating perfection of accuracy to every guest order
• Development of SOP’S
• Resolve customer concerns professionally and promptly
• Maintain cleanliness and food safety standards in accordance with company policies

Requirements

• Previous experience in catering, hospitality, food service, or customer service preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work efficiently under pressure and meet deadlines
• Proficient computer and order-entry skills
• Flexible schedule, including weekends or holidays when needed
• Positive attitude and strong teamwork skills
• Clean driving record and valid driver’s license
• Preferred Skills: Knowledge of deli and catering menu items, Experience coordinating events or large food orders, Sales or upselling experience, Experience with TOAST Catering and Take-Out / Delivery