Catering - Supervisor

About the role

Catering Supervisors at SSA are responsible for overseeing the quality and execution of all catered events, ensuring that guests and clients receive warm, welcoming, and memorable experiences. They manage the entire event from setup to teardown, including back-of-house and front-of-house duties.

Responsibilities

• Livest out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels, and inventory of products.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Oversee proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house, and side work duties for overall productivity of banquet events.
• Successfully interpret and execute BEOs to the high standards of the organization.
• Possess expert-level knowledge of menus, food presentation, and food service techniques.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Work with the catering management team to supervise and train staff for all departments.
• Manage rental orders, buffet cards, and diagrams for each event when applicable.
• Able to explain and elaborate on event successes or failures.
• Solve problems during events and implement creative solutions.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with all staff members for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Adhere to all company policies and procedures.
• Follow health and safety practices at all times.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Able to work varied hours/days, including nights, weekends and holidays, as needed.

Qualifications

• Two-three years catering operations and/or event planning in off-site catering, hotel or cultural attraction catering venue preferred.
• BEO knowledge and execution preferred.
• All education backgrounds eligible.

Skills

• Expert-level knowledge of menus, food presentation, and food service techniques.
• Ability to solve problems during events and implement creative solutions.
• Strong interpersonal and communication skills.
• Proven leadership skills.
• Exceptional problem-solving/decision-making skills.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Flexibility in a fast-paced environment.
• Basic computer skills.
• Physical stamina and ability to lift and move boxes (35lbs).
• Ability to work varied hours/days, including nights, weekends, and holidays.

Benefits

• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Paid sick leave is provided in accordance with applicable state and local laws.
• Accrual rates, caps, and usage rules vary by location.

Pay

Eligible for overtime pay.

Schedule

Varying hours/days, including nights, weekends, and holidays, as needed.