Catering - Supervisor

About the role

Catering Supervisors at SSA are responsible for overseeing the quality and execution of events, managing staff, and ensuring a positive guest experience. They must also possess strong interpersonal and communication skills, as well as the ability to solve problems creatively.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels and inventory of product.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
• Oversee proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house and side work duties for overall productivity of banquet events.
• Successfully interpret and execute BEOs to the high standards of the organization.
• Possess expert-level knowledge of menus, food presentation, and food service techniques.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Work with the catering management team to supervise and train staff for all departments.
• Manage rental orders, buffet cards, and diagrams for each event when applicable.
• Able to explain and elaborate on event successes or failures.
• Solve problems during events and implement creative solutions.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with all staff members for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Adhere to all company policies and procedures.
• Follow health and safety practices at all times.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Able to work varied hours/days, including nights, weekends and holidays, as needed.

Qualifications

• Two-three years catering operations and/or event planning in off-site catering, hotel or cultural attraction catering venue preferred.
• BEO knowledge and execution preferred.

Skills

• Expert-level knowledge of menus, food presentation, and food service techniques.
• Ability to solve problems creatively.
• Strong interpersonal and communication skills.
• Proven leadership skills.
• Exceptional problem solving/decision making skills.
• Financial management, merchandising, analytical, planning and leadership skills.
• The ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Able to work varied hours/days, including nights, weekends and holidays, as needed.

Benefits

• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws.
• Accrual rates, caps, and usage rules vary by location.

Pay

Eligible for overtime pay.

Schedule

Variated hours/days, including nights, weekends and holidays, as needed.