Supervisor, Catering

Responsibilities

• Captures and communicates all daily and routine responsibilities of the catering functions.
• Assigns specific work or activities to teammates and serves as a point of contact for customers.
• Frequently checks catering emails and CaterTrax for requested food and services, as well as dates, times and other details.
• Organizes each delivery, setting up all non-perishable items in advance and distributing food preparation requirements to each food department.
• Distributes requested food and beverage to the delivery location, ensuring all condiments and service ware are available as needed.
• Ensures all services are cleaned up promptly at the end of the meeting or requested pick-up time.
• Maintains organization of all daily and weekly services and associated needs, and communications with customers.
• Maintains a clean and organized working environment and professional appearance.
• Finalizes catering invoices and billing for delivered services.
• Oversees the day-to-day operations of the department, managing all frontline staff.
• May assist with stocking food inventory, carrying and distributing supplies and equipment, and assisting with food preparation and dishwashing.
• Responds to complaints regarding food or service.
• Assists in ensuring a safe working environment throughout the facility for all teammates.
• Monitors employee productivity and provides suggestions for increased service or productivity.
• Promotes the development of the food service team.
• Attends all required or recommended training, including allergy and foodborne illness in-service training.
• Participates in regular safety meetings, safety training, and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Serves as a resource and role model for teammates.
• Presents self in a highly professional manner and maintains professional relationships with all teammates, vendors, managers, and customers.
• Keeps manager informed of any issues, concerns, or problems.
• Provides input to 90-day and annual performance evaluations.
• Able to work a flexible schedule to meet the coverage needs of the department, including nights, weekends, and some holidays.

Requirements

• High School Diploma or equivalent required.
• HACCP training and ServSafe certification within 90 days of hire.
• Prior experience in a catering role preferred.
• Prior supervisory experience preferred.

Qualifications

• Education: High School Diploma or equivalent required.