Casualty Consultant

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. The company is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

The Casualty Consultant provides claim strategy, consulting, and advocacy services to dedicated clients. This role involves maintaining relationships with internal and external contacts while delivering high-level, strategic claim consulting. The Consultant supports growth, innovation, and ensures execution of claim consulting services within the Master Insurance Program, specializing in real estate.

Responsibilities

• Manage workflow from initial intake to resolution of claim matters.
• Gather, organize, summarize, index, and maintain documents from various sources.
• Ensure quality and consistency in executing high-level claim services.
• Appropriately utilize all required systems.
• Coordinate claims with other business segments as necessary.
• Collaborate to continually improve quality and innovation.
• Evaluate data to assess claim programs and identify solutions for improved quality and performance.
• Promote collaboration and teamwork to produce comprehensive solutions.
• Maintain direct relationships with key clients, including Risk, Legal, and Property Management teams.
• Serve as a visible sign of professionalism and direction for the practice.
• Respond to due diligence requests for disclosure of claims/litigated matters.
• Contribute to claim reporting analytics.
• Perform Origami data entry and utilization.
• Provide cross-line claims assistance (e.g., General Liability, Environmental, Professional Lines).

Requirements

• 4-year college degree required; a business-related field is highly preferred. Additional education is a plus.
• Minimum of 2 years’ experience in a liability claims-related position, with prior experience at an insurance carrier or third-party administrator preferred.
• Liability claim experience within real estate and hospitality required.
• Knowledge of claim handling, processes, and procedures.
• Understanding of laws, legal codes, and insurance-related procedures.
• Ability to analyze data, draw conclusions, and communicate effectively both orally and in writing.
• Versatility in working with diverse personalities and handling complaints, disputes, and negotiations.
• Effective communication with senior management.
• Proficiency in Microsoft Office, Outlook, and web-based applications.
• Strong interpersonal and project management skills.
• Understanding of company products, services, global network, and industry practices.
• Familiarity with basic data analytics and benchmarking.
• Travel may be required.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• Onsite housing discount at Greystar-managed communities (subject to availability).

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.