Senior Casualty Consultant

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. With over $350 billion of real estate managed in more than 260 markets globally, Greystar is the largest operator of apartments in the United States, managing over one million units/beds worldwide.

About the role

The Senior Casualty Claims Consultant provides claim strategy, consulting, and advocacy services to external and internal stakeholders. This role involves maintaining relationships, offering high-level strategic claim consulting, and supporting growth, innovation, and execution of claim consulting services.

Responsibilities

• Advocate for prompt, optimal recovery on claims, including payments.
• Manage workflow from initial intake to resolution of claim matters.
• Gather, organize, summarize, index, and maintain documents from various sources.
• Participate in and drive mediations with all stakeholders.
• Ensure quality and consistency in executing high-level claim services.
• Utilize all required systems appropriately.
• Coordinate claims with other business segments as necessary.
• Collaborate to continually improve quality and innovation.
• Elevate complex cases or special requests as needed.
• Evaluate data to assess claim programs and identify solutions for improvement.
• Promote collaboration and teamwork to produce comprehensive solutions.
• Prepare comprehensive coverage analysis.
• Participate in strategic large client team meetings as required.
• Maintain direct relationships with key clients, including Risk, Legal, Ownership, and Property Management.
• Serve as a visible sign of professionalism and direction for the practice.
• Review release agreements for third-party claims.
• Respond to due diligence requests for disclosure of claims/litigated matters.
• Contribute to claim reporting analytics.
• Perform Origami data entry and utilization.
• Provide cross-line claims assistance with other lines (e.g., General Liability, Environmental, Professional Lines, & Construction).

Requirements

• 4-year college degree required; a Business-related field is highly preferred. Additional education is a plus.
• Minimum of 7 years’ experience as a Casualty Claims adjuster/advocate, with some prior experience at an insurance carrier or third-party administrator preferred, particularly within the Real Estate specialty.
• Knowledge of claim handling, processes, and procedures.
• Understanding of laws, legal codes, procedures, and processes involving insurance.
• Ability to analyze data, provide concise conclusions, and communicate effectively both orally and in writing.
• Versatility in working with different personalities and effectively communicating with senior management.
• Proficiency in Microsoft Office, Outlook, and web-based applications.
• Strong interpersonal relationship skills with internal and external executives.
• Project management skills.
• Understanding of company products, services, global network, and industry practices.
• Familiarity with basic data analytics and benchmarking processes.
• Travel may be required.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. This role may be eligible for a quarterly or annual bonus program based on individual and company performance.