Senior Casualty Consultant

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. The company has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Founded by Bob Faith in 1993, Greystar is a provider of world-class service in the rental residential real estate business.

About the Role

The Senior Casualty Claims Consultant provides claim strategy, consulting, and advocacy services to external and internal stakeholders. This role involves maintaining relationships with stakeholders while delivering high-level, strategic claim consulting. The Consultant supports growth, innovation, and execution of claim consulting services.

Responsibilities

• Advocate for prompt, optimal recovery on claims, including payments.
• Manage workflow from initial intake to resolution of claim matters.
• Gather, organize, summarize, index, and maintain documents from various sources.
• Participate in and drive mediations with all stakeholders.
• Ensure quality and consistency in executing high-level claim services.
• Appropriately utilize all required systems.
• Coordinate claims with other business segments as necessary.
• Collaborate to continually improve quality and innovation.
• Elevate complex cases or special requests as needed.
• Evaluate data to assess claim programs and identify solutions for improvement.
• Promote collaboration and teamwork to produce comprehensive solutions.
• Prepare comprehensive coverage analysis.
• Participate in strategic large client team meetings as required.
• Maintain direct relationships with key clients, including Risk, Legal, Ownership, and Property Management.
• Serve as a visible sign of professionalism and direction for the practice.
• Review release agreements for third-party claims.
• Respond to due diligence requests for disclosure of claims/litigated matters.
• Contribute to claim reporting analytics.
• Perform Origami data entry and utilization.
• Provide cross-line claims assistance with other lines (e.g., General Liability, Environmental, Professional Lines, & Construction).

Requirements

• 4-year college degree required; a Business-related field is highly preferred. Additional education is a plus.
• Minimum of 7 years’ experience as a Casualty Claims adjuster/advocate, with prior experience at an insurance carrier or third-party administrator preferred, particularly within the Real Estate specialty.
• Knowledge of claim handling, processes, and procedures.
• Understanding of laws, legal codes, procedures, and processes involving insurance.
• Ability to analyze data, provide concise conclusions, and communicate effectively both orally and in writing.
• Versatility in working with different personalities.
• Effective communication with senior management.
• Ability to evaluate information against standards, handle complaints, arbitrate disputes, and negotiate alternative solutions.
• Proficiency in Microsoft Office, Outlook, and web-based applications.
• Strong interpersonal relationship skills with internal and external executives.
• Project management skills.
• Understanding of company products, services, global network, and industry practices.
• Understanding of basic data analytics and benchmarking processes and values.
• Travel may be required.

Benefits

• Competitive Medical, Dental, Vision, Disability, and Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.