Casualty Claims Consultant

About the role

This position is eligible to work from home anywhere in the US.

Responsibilities

• Serves as a subject matter expert on casualty claims policies, insurance programs, and best practices
• Partners with claims teams to review files, develop resolution strategies, and drive optimal outcomes
• Collaborates with leadership on claim strategy, including reserving, expenses, and litigation management
• Provides reserve, settlement guidance, and authority on high-exposure or complex claims
• Maintains oversight of major/complex claim files to guide handling and ensure progress
• Learns and participates in claim roundtables, committees, and case discussions to ensure strategic alignment
• Supports and enforces best practices across Claims Directors, supervisors, and adjusters
• Promotes compliance with claim handling standards, conducts file reviews, and drives continuous improvement
• Leverages customer feedback insights to identify pain points and enhance the claims experience
• Contributes to staffing, hiring, training, and development of casualty claims talent
• Leads or supports enterprise and departmental initiatives aligned to claims strategy and financial goals

Requirements

• Bachelor’s degree or equivalent relevant experience
• Ten years of casualty claims experience in progressively responsible roles or related experience
• Attainment of all applicable state licenses as required
• Insurance designations, such as AIC, CIC, AIM and CPCU preferred

Qualifications

• Superior knowledge of the theory and practice of the casualty claims function
• Strong analytical abilities and demonstrated experience of good judgment with respect to casualty loss and coverage
• Demonstrated knowledge of insurance contracts, medical terminology, and legal aspects of court procedures affecting legal liability for all lines of insurance
• Strong, current knowledge of all insurance lines, relevant court decisions, guidelines in the claims function, and policy changes and modifications
• Excellent leadership qualities with the ability to motivate branch claims team members in the handling and disposition of claims
• Superior organizational and written and verbal communication skills
• Excellent investigative and problem-solving abilities

Skills

• Superior knowledge of the theory and practice of the casualty claims function
• Strong analytical abilities and demonstrated experience of good judgment with respect to casualty loss and coverage
• Demonstrated knowledge of insurance contracts, medical terminology, and legal aspects of court procedures affecting legal liability for all lines of insurance
• Strong, current knowledge of all insurance lines, relevant court decisions, guidelines in the claims function, and policy changes and modifications
• Excellent leadership qualities with the ability to motivate branch claims team members in the handling and disposition of claims
• Superior organizational and written and verbal communication skills
• Excellent investigative and problem-solving abilities

Benefits

The hiring salary range for this position will vary based on geographic location, falling within either of the following: $112,276 - $161,326 or $124,084 - $177,469. A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

All of our locations are tobacco free including in company vehicles.