Casual Economic Support Specialist (HHS)
or dropped) Rules: - Use
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists,
for prose
- Do NOT repeat job title as heading
- Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop
- Preserve ALL substantive information; do NOT invent or summarize away detail
- Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
- Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD")
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Prefer a few substantive sections over many thin ones
- Output ONLY the HTML fragment — no /, no markdown code fences
Let me structure this:
1. First, there's metadata at top: Salary, Location, Job Type, Job Number, Department, Division, Opening Date, Closing Date. These are minor metadata. I should fold them into a short
at the beginning or drop. The salary is given: $23.31 - $31.59 Hourly. That's pay information. The schedule is also given: Days: Monday - Friday, Work Hours: varies, Hours Per Shift: varies, Shifts Per Pay Period: varies, Position FTE: 0.00. That's schedule info. So I should include Pay and Schedule sections because they have specific content.
2. Position Summary: This is "About the role". I'll use
About the role
with for the summary.
3. Schedule: There's a SCHEDULE section with details. I'll create a Schedule section.
4. Essential Duties And Responsibilities: This is Responsibilities. Use
Responsibilities
with - for each duty.
5. Qualifications: This has multiple subsections. The main heading "Qualifications" could be "Requirements" or "Qualifications". The rules mention "Requirements" and "Qualifications" as possible headings. I think "Qualifications" is appropriate. But there are subsections: Education And/or Experience, Interactions and Communications, Certificates, Licenses, Registrations, Decision Making, Thinking and Problem Solving, Tools & Equipment Used. These could be separate sections or combined under Qualifications. The rules say prefer a few substantive sections over many thin ones. I could make a "Qualifications" section with sub-lists, or separate sections for Education, Certifications, Skills, etc. The rules list "Qualifications, Skills" as possible headings. I'll create a "Qualifications" section with the education/experience, and maybe a "Skills" section for the other items? But the posting groups them under "Qualifications". I'll keep as one "Qualifications" section with subheadings? But the rules say use
for section headings, not subheadings. I could use for each subsection? That might create many thin sections. Better to have one "Qualifications" section with a list of items, each item being a qualification category. Or use with nested lists? The rules say use - for any list of duties/requirements/benefits. I can make a list where each li contains a category and its details.
6. Work Environment: This is a section with specific content. Could be "Work Environment" but not in the suggested headings. The suggested headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment and Physical Demands are not in that list. But the rules say "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." means examples, not exhaustive. However, the rule also says "include a section ONLY when the posting has real, specific content for it". Work Environment and Physical Demands have specific content. I could include them as sections with appropriate headings, maybe "Work Environment" and "Physical Demands". But the rules prefer a few substantive sections over many thin ones. They are substantive. I'll include them.
7. Physical Demands: similar.
8. Selection Process: This is about the hiring process. Could be "Selection Process" but not in the example headings. Might be considered application instructions? The rules say remove application instructions. But Selection Process is part of the job description, not application instructions per se. It describes the steps. I'll include it as a section.
9. Benefits: There's a detailed benefits summary. That should be a Benefits section.
10. The application questions (01, 02, 03, 04) are application instructions, remove.
11. Employer info at end: fold into a short
or drop. I'll include a brief
with employer name, address, phone, website.
Now, Pay: The salary is given as $23.31 - $31.59 Hourly. That's specific. So include Pay section.
Schedule: The schedule details are given. Include Schedule section.
Now, let's draft HTML.
Start with a
for metadata: maybe "Salary: $23.31 - $31.59 Hourly. Location: Elkhorn, WI. Job Type: Casual. Department: Health & Human Services, Division: Administration. Opening Date: 10/20/2026. Closing Date: 11/3/2026 5:00 PM Central." But the rules say fold minor metadata into a short
or drop. Job Number is minor. I'll include a short
with key details.
Then sections:
About the role
As part of the Moraine Lakes Consortium, this position is responsible for determining initial and continued eligibility for programs that include Medical Assistance, BadgerCare Plus, Food Share (SNAP), Child Care, and Caretaker Supplement.
Schedule
Division: Economic Support. Days: Monday - Friday. Work Hours: varies. Hours Per Shift: varies. Shifts Per Pay Period: varies. Position FTE: 0.00. Qualified applicants must have been an Economic Support Specialist for at least two years, having retired or left the position not more than one year ago. Hours are flexible depending on the availability of applicant. Remote work is available upon meeting performance requirements.
Responsibilities
- Provide superior customer service, answer consumer questions and explain program and eligibility requirements.
- Conduct intake and renewal interviews with consumers to collect information necessary to determine eligibility for Medicaid, Food Share, Child Care, Caretaker Supplement and other economic support services either by phone or in person.
- Inform consumers of their rights and responsibilities, including the need to report changes within proper guidelines.
- Distribute designated forms and publications as required by the State.
- Effectively communicate verbally or in writing with customers who have varied reading, writing, and speaking abilities.
- Apply critical thinking skills while entering consumer data into CARES and other state and local computer systems for both initial and ongoing casework to ensure policies are applied correctly and accurate benefits are being issued.
- Preserve written documentation in electronic case files and computer systems as required by program guidelines.
- Maintain confidentiality according to HIPAA requirements.
- Meet agency, consortium and state performance requirements and state contract benchmarks regarding timely case processing, FoodShare error rates, call center wait times and speed of answer.
- Comprehend and interpret complex policies, procedure manuals, legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.
- Be flexible and responsive as demands change, to work independently, and to be a positive team member.
- Adhere to professional ethics and standards.
- Must be organized, dependable, and accurate.
- Maintain knowledge of complicated and ever-changing Federal and State rules, policies and procedures for numerous Income Maintenance programs.
- Follow agency procedures regarding error prone profile, front end verification and fraud investigation.
- Refer consumers to other available resources such as the Federally Facilitated Marketplace (FFM), social workers, homeless prevention project, food pantries, community health nurses and mental health professionals, etc.
- Participate in internal meetings, training workshops and seminars as required or mandated by the state.
- Demonstrate a commitment to county safety and risk management efforts.
Qualifications
- Education and Experience: High School plus two additional years of formal preparation and two to three years of relevant experience. Proven experience in ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Bi-lingual in Spanish preferred.
- Interactions and Communications: Provides specialized information and/or recommendations to others regarding an area of expertise.
- Certificates, Licenses, Registrations: Valid driver's license. Proof of minimum liability auto insurance coverage.
- Decision Making: This position has authority to make decisions that are within general procedures and protocols; supervision is available as required or requested. These decisions directly impact performance in the job and/or work unit within the department and information is provided with additional research and observations which contributes to the decision making process.
- Thinking and Problem Solving: In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.
- Tools & Equipment Used: Typewriter, Copy Machine, Telephone, FAX Machine, Calculator, Personal Computer/Printer.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand
for prose - Do NOT repeat job title as heading - Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop - Preserve ALL substantive information; do NOT invent or summarize away detail - Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions - Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") - Never create Pay/Schedule/Benefits sections unless posting actually states them - Prefer a few substantive sections over many thin ones - Output ONLY the HTML fragment — no /, no markdown code fences Let me structure this: 1. First, there's metadata at top: Salary, Location, Job Type, Job Number, Department, Division, Opening Date, Closing Date. These are minor metadata. I should fold them into a short
at the beginning or drop. The salary is given: $23.31 - $31.59 Hourly. That's pay information. The schedule is also given: Days: Monday - Friday, Work Hours: varies, Hours Per Shift: varies, Shifts Per Pay Period: varies, Position FTE: 0.00. That's schedule info. So I should include Pay and Schedule sections because they have specific content. 2. Position Summary: This is "About the role". I'll use
About the role
withfor the summary. 3. Schedule: There's a SCHEDULE section with details. I'll create a Schedule section. 4. Essential Duties And Responsibilities: This is Responsibilities. Use
Responsibilities
with- for each duty.
5. Qualifications: This has multiple subsections. The main heading "Qualifications" could be "Requirements" or "Qualifications". The rules mention "Requirements" and "Qualifications" as possible headings. I think "Qualifications" is appropriate. But there are subsections: Education And/or Experience, Interactions and Communications, Certificates, Licenses, Registrations, Decision Making, Thinking and Problem Solving, Tools & Equipment Used. These could be separate sections or combined under Qualifications. The rules say prefer a few substantive sections over many thin ones. I could make a "Qualifications" section with sub-lists, or separate sections for Education, Certifications, Skills, etc. The rules list "Qualifications, Skills" as possible headings. I'll create a "Qualifications" section with the education/experience, and maybe a "Skills" section for the other items? But the posting groups them under "Qualifications". I'll keep as one "Qualifications" section with subheadings? But the rules say use
for section headings, not subheadings. I could use
for each subsection? That might create many thin sections. Better to have one "Qualifications" section with a list of items, each item being a qualification category. Or use
- with nested lists? The rules say use
- for any list of duties/requirements/benefits. I can make a list where each li contains a category and its details.
6. Work Environment: This is a section with specific content. Could be "Work Environment" but not in the suggested headings. The suggested headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment and Physical Demands are not in that list. But the rules say "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." means examples, not exhaustive. However, the rule also says "include a section ONLY when the posting has real, specific content for it". Work Environment and Physical Demands have specific content. I could include them as sections with appropriate headings, maybe "Work Environment" and "Physical Demands". But the rules prefer a few substantive sections over many thin ones. They are substantive. I'll include them. 7. Physical Demands: similar. 8. Selection Process: This is about the hiring process. Could be "Selection Process" but not in the example headings. Might be considered application instructions? The rules say remove application instructions. But Selection Process is part of the job description, not application instructions per se. It describes the steps. I'll include it as a section. 9. Benefits: There's a detailed benefits summary. That should be a Benefits section. 10. The application questions (01, 02, 03, 04) are application instructions, remove. 11. Employer info at end: fold into a short
or drop. I'll include a brief
with employer name, address, phone, website. Now, Pay: The salary is given as $23.31 - $31.59 Hourly. That's specific. So include Pay section. Schedule: The schedule details are given. Include Schedule section. Now, let's draft HTML. Start with a
for metadata: maybe "Salary: $23.31 - $31.59 Hourly. Location: Elkhorn, WI. Job Type: Casual. Department: Health & Human Services, Division: Administration. Opening Date: 10/20/2026. Closing Date: 11/3/2026 5:00 PM Central." But the rules say fold minor metadata into a short
or drop. Job Number is minor. I'll include a short
with key details. Then sections:
About the role
As part of the Moraine Lakes Consortium, this position is responsible for determining initial and continued eligibility for programs that include Medical Assistance, BadgerCare Plus, Food Share (SNAP), Child Care, and Caretaker Supplement.
Schedule
Division: Economic Support. Days: Monday - Friday. Work Hours: varies. Hours Per Shift: varies. Shifts Per Pay Period: varies. Position FTE: 0.00. Qualified applicants must have been an Economic Support Specialist for at least two years, having retired or left the position not more than one year ago. Hours are flexible depending on the availability of applicant. Remote work is available upon meeting performance requirements.
Responsibilities
- Provide superior customer service, answer consumer questions and explain program and eligibility requirements.
- Conduct intake and renewal interviews with consumers to collect information necessary to determine eligibility for Medicaid, Food Share, Child Care, Caretaker Supplement and other economic support services either by phone or in person.
- Inform consumers of their rights and responsibilities, including the need to report changes within proper guidelines.
- Distribute designated forms and publications as required by the State.
- Effectively communicate verbally or in writing with customers who have varied reading, writing, and speaking abilities.
- Apply critical thinking skills while entering consumer data into CARES and other state and local computer systems for both initial and ongoing casework to ensure policies are applied correctly and accurate benefits are being issued.
- Preserve written documentation in electronic case files and computer systems as required by program guidelines.
- Maintain confidentiality according to HIPAA requirements.
- Meet agency, consortium and state performance requirements and state contract benchmarks regarding timely case processing, FoodShare error rates, call center wait times and speed of answer.
- Comprehend and interpret complex policies, procedure manuals, legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.
- Be flexible and responsive as demands change, to work independently, and to be a positive team member.
- Adhere to professional ethics and standards.
- Must be organized, dependable, and accurate.
- Maintain knowledge of complicated and ever-changing Federal and State rules, policies and procedures for numerous Income Maintenance programs.
- Follow agency procedures regarding error prone profile, front end verification and fraud investigation.
- Refer consumers to other available resources such as the Federally Facilitated Marketplace (FFM), social workers, homeless prevention project, food pantries, community health nurses and mental health professionals, etc.
- Participate in internal meetings, training workshops and seminars as required or mandated by the state.
- Demonstrate a commitment to county safety and risk management efforts.
Qualifications
- Education and Experience: High School plus two additional years of formal preparation and two to three years of relevant experience. Proven experience in ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Bi-lingual in Spanish preferred.
- Interactions and Communications: Provides specialized information and/or recommendations to others regarding an area of expertise.
- Certificates, Licenses, Registrations: Valid driver's license. Proof of minimum liability auto insurance coverage.
- Decision Making: This position has authority to make decisions that are within general procedures and protocols; supervision is available as required or requested. These decisions directly impact performance in the job and/or work unit within the department and information is provided with additional research and observations which contributes to the decision making process.
- Thinking and Problem Solving: In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.
- Tools & Equipment Used: Typewriter, Copy Machine, Telephone, FAX Machine, Calculator, Personal Computer/Printer.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand
- for any list of duties/requirements/benefits. I can make a list where each li contains a category and its details.
6. Work Environment: This is a section with specific content. Could be "Work Environment" but not in the suggested headings. The suggested headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment and Physical Demands are not in that list. But the rules say "use