Economic Support Specialist

About the role

Supporting organizational success through efficient administration, strategic Human Resources solutions, and fostering a Positive, Workplace Culture. Provide Information About And determine eligibility for categorical aids available through public assistance. Interpret and apply Federal and State laws and regulations, policy and procedures to individual case circumstances in order to meet The Needs Of Low-income Families.

Responsibilities

• Receive phone calls from the public regarding a variety of public assistance programs.
• Perform or review eligibility determinations for non W-2 services, Foodshare, health care, LIEAP, Emergency Assistance, Child Care, General Relief and supportive services and ensure all data is entered into CARES and CWW accurately and timely.
• Process changes to determine eligibility for public assistance programs which includes strict enforcement of all eligibility requirements, investigative interviewing, budget computation, case documentation and computer usage.
• Research, interpret and explain Federal, State and local policies governing eligibility, legal rights and responsibilities of applicants and participants, including providing necessary information About Client Fact-finding And Grievance Procedures.
• Refer Applicants And participants to all other community services.
• Must have excellent interviewing skills.
• Listen effectively; assure mutual understanding of customer's intent and concerns by ongoing process of feedback and clarification.
• Write and speak clearly and concisely to communicate program requirements.
• Create opportunities to clarify and expand on understanding.
• Treat customers and co-workers with