Casual Customer Service Representative $17 hourly

About the role

A Casual Customer Service Representative is scheduled approximately 8-15 hours weekly.

Responsibilities

• Play an important role in the lifecycle of every customer's purchase.
• Assist customers with scheduling deliveries, managing payments, and skillfully acknowledging customer questions and concerns.
• Work independently and on a small team to ensure the enhancement of the customer shopping experience.
• Provide genuine, friendly, personable, and professional service.
• Communicate effectively, demonstrate interpersonal and organizational skills, and manage multiple tasks in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

• Active listening
• Empathy
• Resolution time
• Customer feedback
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

Includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Pay

Details available upon request.

Schedule

Flexible retail schedule including days, nights, weekends, holidays, and events.