Customer Service Representative $17 hourly

About the role

Raymour and Flanigan is dedicated to providing its associates with competitive and comprehensive compensation packages, including health benefits, 401(k) with company match plus profit sharing, cross training, and more.

Responsibilities

• Play an important role in the lifecycle of every customer's purchase by assisting with scheduling deliveries, managing payments, and addressing customer questions and concerns.
• Work independently and on a small team to enhance the customer shopping experience.
• Provide genuine, friendly, personable, and professional service.
• Communicate effectively, demonstrate interpersonal and organizational skills, and listen actively in both person and on the phone.
• Resolve escalated customer issues proactively and advocate for customer concerns and requests.
• Support sales and operations team members by working flexible schedules that include days, nights, weekends, holidays, and events.

Requirements

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

• Customer service
• Call center
• Customer satisfaction
• Problem-solving
• Communication skills
• Customer inquiries
• Ticketing system
• Customer complaints
• Conflict resolution
• Product knowledge
• Order processing
• Service inquiries
• Multitasking
• Active listening
• Empathy
• Resolution time
• Customer feedback
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

Pay: $17.00 hourly
Schedule: 40 hours per week to include helping in Rockaway/Kinnelon showrooms

Pay

$17.00 hourly

Schedule

40 hours per week to include helping in Rockaway/Kinnelon showrooms