Customer Service Representative $17 hourly
About the role
As a Customer Service Representative, you will play an important role in the lifecycle of every customer’s purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns.
Responsibilities
- Provide genuine, friendly, personable, and professional service.
- Communicate effectively, demonstrate interpersonal and organizational skills, both in person and on the phone.
- Show excellent listening skills and the ability to multitask within a fast-paced service environment.
- Proactively resolve escalated customer issues.
- Support sales and operations team members to go above and beyond by advocating for every customer’s concerns and requests.
- Work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
Requirements
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Qualifications
- Consistently provide genuine, friendly, personable, and professional service.
- Effective communication, interpersonal, and organizational skills in person and on the phone.
- Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
- Proactively resolve escalated customer issues.
- Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
- Flexible to work a retail schedule that includes days, nights, weekends, holidays, and events.
Skills
- Customer service skills
- Effective communication
- Interpersonal and organizational skills
- Excellent listening skills
- Multi-tasking ability
- Problem-solving skills
- Customer inquiry handling
- Ticketing system usage
- Customer complaint resolution
- Conflict resolution
- Product knowledge
- Order processing
- Service inquiry management
- Service excellence
- Escalation management
- Chat support
- Email support
- CRM (Customer Relationship Management)
Benefits
This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
Pay
The pay for this role is competitive and commensurate with experience.
Schedule
The schedule for this role includes days, nights, weekends, holidays, and events.
Benefits
The benefits package includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
Pay
The pay for this role is competitive and commensurate with experience.
Schedule
The schedule for this role includes days, nights, weekends, holidays, and events.
Application Instructions
To apply, please visit this link or copy and paste it into your web browser if using a mobile device.