Customer Service Representative $17 hourly

What we do

As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you

• Consistently provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact, and organize in person and on the phone.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

• High school diploma or equivalent.
• Experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict resolution skills.
• Basic computer skills, including proficiency in Microsoft Office applications.

Qualifications

• Positive attitude and willingness to learn new things.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong customer service skills and empathy.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Customer service skills
• Effective communication
• Interpersonal and organizational skills
• Proactive problem-solving
• Multi-tasking
• Active listening
• Empathy
• Resolution time management
• Customer feedback analysis
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

• Competitive hourly pay rate of $17.00
• Comprehensive health benefits
• 401(k) with company match plus profit sharing
• Cross training opportunities
• Annual breakfast prepared by our owners
• Flexible work schedule including days, nights, weekends, holidays, and events

Pay

$17.00 per hour

Schedule

40 hours per week including weekends