Casual Customer Service Representative $17 hourly

About the role

As a Customer Service Representative at Raymour and Flanigan, you will play a crucial part in enhancing the customer shopping experience. Your role involves bridging the gap between customers' dreams and reality by handling deliveries, managing payments, and addressing customer questions and concerns.

Responsibilities

• Assist customers with scheduling deliveries
• Manage customer payments
• Answer and acknowledge customer inquiries and concerns
• Work independently and on a small team to improve the customer shopping experience
• Resolve escalated customer issues proactively
• Support sales and operations team members by advocating for customer concerns and requests
• Flexibly work a retail schedule including days, nights, weekends, holidays, and events

Requirements

• Consistently provide genuine, friendly, personable, and professional service
• Effective communication, interpersonal, and organizational skills both in person and on the phone
• Excellent listening skills and ability to multitask in a fast-paced service environment
• Proactive problem-solving and conflict resolution abilities
• Knowledge of products and services
• Ability to process orders and handle customer inquiries through various channels
• Strong customer feedback and service excellence focus
• Ability to escalate issues effectively

Qualifications

While not specified, Raymour and Flanigan values candidates who demonstrate strong communication, problem-solving, and customer service skills. No prior experience is required, but a positive attitude and willingness to learn are essential.

Skills

• Communication skills
• Interpersonal skills
• Organizational skills
• Active listening
• Empathy
• Resolution time management
• Customer feedback analysis
• Service excellence focus
• Escalation management
• CRM (Customer Relationship Management) knowledge

Benefits

Raymour and Flanigan offers a competitive and comprehensive compensation package, including health benefits, a 401(k) with company match and profit sharing, cross training opportunities, and more. The company also provides an annual breakfast prepared by the owners.

Pay

$17.00 hourly

Schedule

20 - 25 hours per week, including weekends

Benefits

Health benefits, 401(k) with company match and profit sharing, cross training, annual breakfast prepared by the owners, and more.

Link to Detailed Information

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