Customer Service Representative $17 hourly

About the role

As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

• Provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact, and organize with customers both in person and on the phone.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

• Customer service skills
• Effective communication
• Interpersonal skills
• Organizational skills
• Problem-solving skills
• Active listening
• Empathy
• Resolution time
• Customer feedback
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

We pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and so much more!

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.