Case Manager-Project HEAL

Duties And Responsibilities

• Coordinate discharge planning with hospital or acute care providers and medical home/home health services for identified individuals
• Conduct transition planning to support movement from facility-based care into residential settings
• Facilitate enrollment and linkage to Claratel Behavioral outpatient services; including counseling, psychiatric services, and substance use treatment
• Career coordination with residential providers, medical providers, behavioral health clinicians and community services agencies
• Aid participants with appointment scheduling, transportation planning, benefits linkage, and service navigations
• Maintain documentation consistent with Claratel Behavioral Health Policies and applicable regulations
• Complete and maintain appropriate data entry into the HMIS (also known as the ClientTrack) System

Minimum Qualifications

• High school diploma or GED
• At least one year of experience in behavioral health setting providing case management/community support services
• Basic computer and typing skills
• Care coordination skills to assist individuals with accessing/linkage to additional resources and services within the agency and/or community

Preferred Qualifications

• Bachelor’s degree in related fields (such as human services, counseling, criminal justice, or social work)
• Two years of experience in a behavioral health setting providing case management/community support services

NEEDED ATTRIBUTES

• Excellent interpersonal, problem solving and critical thinking abilities
• Ability to remain calm in crisis/mental health situations and respond appropriately
• Always maintain confidentiality
• Professional and effective communication with Community Partners, Stakeholders, Staff, Clients’ families/significant others and the Public

Working Conditions

• The Project HEAL Case Managers will work full-time (40hrs).
• The positions require evening/weekend or adjusted hours due to program and community needs.
• Ability to use a computer, telephone, fax, copy, and scanning machine.
• Must complete/pass agency-sponsor defensive driving course as well as all other agency-required training.