Case Manager - Employment Services

About the role

This role will specifically support employment services. At CWS, our team knows they are making a difference every day by working towards a world where everyone has food, a voice and a safe place to call home. The Case Manager will empower newcomers to successfully integrate into their communities through comprehensive case management services.

Responsibilities

• Enroll eligible clients into the program and provide orientation and on-going case management services throughout the program service period
• Develop, create, and maintain employment solutions for refugees and other ORR-eligible clients
• Assess clients’ employability and assist with development, formulation and implementation of employment service plan, resumes and job applications
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency
• Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare
• Identify job opportunities, assist with application completion, coordinate interviews, advocate for clients and follow-up with employers
• Manage ORR-eligible cases, ensuring timely delivery of services and fulfillment of requirements outlined in the RSS Providers Manual
• Complete all case notes and program documentation, ensuring accuracy and compliance within program guidelines and confirming timely delivery of services
• Ensure timely data entry into agency and state funder databases
• Provide safe, timely, and supervised transport for clients to off-site appointments or activities as needed
• Provide or organize on-the-job interpretation services as needed
• Communicate, coordinate and promote program within the community and with partners; respond promptly to employer requests and inquiries
• Serve as a local representative during presentations and meetings with external community resources
• Identify new referral resources that will facilitate and assist clients in self-sufficiency
• Serve as an advocate for clients
• Perform other duties as assigned

Qualifications

• Education and Experience: Bachelor’s degree or equivalent experience in lieu of degree; 3–4 years’ experience working with refugees or immigrants, and previous employment case management experience
• Other Skills: Strongly preferred that candidates are bilingual in English and a refugee language; computer literate with proficiency in MS Office Suite (Word and Excel) and internet applications
• Exceptional organizational and time management skills required
• Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy
• Ability to work in a multi-cultural environment required
• Commitment and willingness to support CWS’ Platform on Racial Justice as a CWS employee required

Special Requirements

• The job will require reference checks, standard criminal background checks, and motor vehicle background checks

Benefits

• 403(b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts