Case Manager - ARCHES Nest

About the role

MWVCAA invests in people and their futures to reduce the impacts of poverty. Our vision: all people are respected for their infinite worth, and supported to envision and reach a positive future. Working at MWVCAA means becoming part of a mission‑driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits – but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Case Manager. Your main responsibilities will be assisting clients in navigating resources. This team offers a lot of growth opportunities and professional development through hands‑on experience.

Responsibilities

• Works directly with clients to ensure access to housing assessments and resources.
• Attends and engages in required annual trainings.
• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.
• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self‑sufficient and overcoming barriers to accessing permanent housing.
• Develops Action Plans that identify participant needs, barriers, and strengths.
• Establishes and maintains an active working relationship with community partners.
• Provides support for client‑tracking, service delivery, follow‑up reporting, and maintaining strict confidentiality.
• Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance.
• Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.
• Complies with agency Quarterly and Annual reports.
• Complies with MWVCAA safety and personnel policies, including punctuality and attendance.
• Performs cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.
• This job description is not intended to be all‑inclusive; employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

Requirements

Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience. Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing. Bilingual capabilities preferred.

Qualifications

• Driver qualifications required: valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years.
• Must pass Oregon Department of Human Services criminal background check and MWVCAA agency background check.
• Basic Life Support/First Aid Certification required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Must pass pre‑employment and random drug screenings.

Skills

• Knowledge of/or experience with the principles of coordinated assessment, working with unsheltered or vulnerable populations, and best practices in homeless service delivery (preferred).
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Excellent planning, organization, and time management skills.
• Ability to effectively communicate both orally and in written form.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, eligibility for company‑sponsored continuing education