Case Manager

Veterans Community Project (VCP) Overview

Veterans Community Project (VCP) was founded in Kansas City, Missouri, in 2016 by a group of combat Veterans shaped by their military service and began with a determination to do better for Veterans in need. Today, we’re growing nationwide to serve more Veterans everywhere, ensuring no one is left behind. Our founders’ solution was simple: provide Veterans experiencing homelessness with a home of their own and wraparound case management services that leverage the support of the community to not only get them back on their feet, but ensure they continue standing. Our proven model has an 85% success rate at getting Veterans back on their feet.

Position Summary

The Case Manager (CM) helps Veterans access emergency assistance, develop housing and stability plans, connect to resources, and achieve long-term goals. By building trust and offering consistent support, the CM ensures Veterans receive the services needed to improve quality of life, transition into stable housing, foster meaningful connections in the community, and sustain personal progress.

Key Responsibilities

• Establishes rapport and builds trust with Veterans in a variety of settings, including shelters, encampments, temporary housing, and VCP’s outreach and residential programs.
• Supports the Veteran in identifying their immediate and long-term goals related to housing, income, health, and overall stability through a collaborative assessment process.
• Provides direct support and referrals for emergency needs such as shelter placement, food, hygiene supplies, and transportation.
• Affords support and referrals for health care, mental health treatment, substance use recovery services, and benefits enrollment.
• Affords support in gathering necessary documentation for service eligibility, employment, or housing applications.
• Provides crisis intervention and de-escalation when necessary.

• Develops individualized, strengths-based case plans that include measurable short- and long-term goals in areas such as:
• Health & Well-Being
• Income & Employment
• Financial Literacy
• Education & Skill-Building
• Community Support & Social Connection
• Provides ongoing case management and coaching to help Veterans progress toward goals.
• Connects Veterans to housing opportunities and coordinates with housing providers, landlords, and agency partners.
• Helps Veterans navigate transitions into permanent housing and provides follow-up support to promote stability.

• Coordinates access to emergency financial assistance, including hotel stays, utility payments, rental deposits, or arrears.
• Ensures each emergency assistance case is tied to a clear plan for continued case management and follow-up support.
• Documents all assistance in accordance with agency and funder guidelines.

• Maintains timely and accurate records in client files and VCP’s case management systems.
• Completes service logs, case notes, assessments, and data required for funding and program evaluation.
• Tracks progress toward Veteran goals and adjusts case plans as needed.

• Collaborates with other VCP staff, community partners, and service providers to ensure coordinated care.
• Participates in team meetings, case conferencing, and community events that promote Veteran well-being.
• Builds relationships with local employers, landlords, and support networks to expand resource options for Veterans.
• Represents the organization’s mission and values in a positive and professional manner.
• May provide peer mentorship, onboarding support, or field guidance to new staff or interns as needed.

Qualifications

• Two years’ experience in social services, case management, or Veteran services preferred.
• Knowledge of housing programs, Veterans’ benefits, and available community resources.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation skills.
• Must possess a valid driver's license, maintain an insurable driving record, and be able to operate an agency vehicle as required by the position.

Core Competencies

• Compassionate, service-oriented mindset with a passion for supporting Veterans.
• Adaptability to work in a variety of environments (field, office, residential).
• Team player who communicates effectively with coworkers and external partners.
• Culturally aware and respectful of diverse lived experiences.
• Commitment to professional growth and continuous learning.

Work Culture & Expectations

• Treats all individuals with respect, kindness, and dignity.
• Upholds VCP’s organizational values, policies, code of conduct, and standards of confidentiality.
• Bridges a positive, proactive attitude to work each day and contributes to a collaborative environment.
• Embraces opportunities for ongoing learning and professional development to enhance service delivery and support personal growth.