Case Manager (The Arch)

Qualifications

• Bachelor’s in Social Work, Psychology, Criminal Justice, Sociology or related field of study.
• Equivalent relevant experience may substitute for education.
• At least 2 years of experience in case management, housing navigation, or related direct service role.
• Proficiency in Spanish/English (written and spoken language skills), required.
• Experience with mental health and/or a homeless population is a plus.

Essential Job Responsibilities

• Build rapport with clients using trauma-informed, strengths-based, and housing-first approaches.
• Provide ongoing case management, including weekly check-ins, progress tracking, and advocacy.
• Cook up referrals, service planning and documentation of services for assigned caseload.
• Conduct needs assessment to identify client’s needs, strengths, housing barriers.
• Obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
• Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
• Makes regular visits with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Aids clients in completing housing applications, rental assistance, and housing program referrals.
• Collaborates with external agencies to ensure wraparound support for clients.
• Supports clients in obtaining identification, income verification, and other required documents.
• Provides move-in support, including coordination of deposits, furnishings, and transportation when applicable.
• Connects clients to community resources including medical care, mental health treatment, recovery services, employment training, and public benefits.
• Collaborates with external agencies to ensure wraparound support for clients.
• Supports clients in accessing appointments and other services.
• Refers clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Maintains accurate and timely case notes, service plans, and outcome data in HMIS or agency database.
• Tracks client progress toward housing and program goals.
• Prepares reports for funders, program monitoring, and outcome evaluation.
• Follows confidentiality and HIPAA standards at all times.
• Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
• Maintains a caseload in accordance with agency policies and procedures contract standards.
• Supports a safe, respectful, and low-barrier environment.
• Participates in staff meetings, case conferencing, and ongoing training.
• Maintains a minimum number of weekly contacts with clients.
• Compiles, prepares, submits and maintains accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Maintains confidentiality in all areas of the service population and program operations.