Case Manager

Job Summary

Responsibilities

• Manage and coordinate caseloads, ensuring timely case progression and documentation.
• Maintain accurate records in case management system and ensure data integrity.
• Monitor and report on key performance indicators and productivity pipelines.
• Ensure compliance with applicable policies, regulations, and ethical standards.
• Develop individualized plans to advance client outcomes within defined milestones.
• Collaborate with cross-functional teams to align services with client goals.
• Identify barriers to service access and coordinate resources to resolve them.
• Provide guided support and coaching to clients to foster self-sufficiency.
• Prepare and deliver regular status updates to supervisors and stakeholders.
• Proactively identify opportunities for process improvements and efficiency gains.

Requirements

• Experience managing caseloads and coordinating case progression.
• Proficiency with case management systems and data integrity practices.
• Strong knowledge of applicable policies, regulations, and ethics in care.
• Ability to monitor KPIs, productivity pipelines, and report trends.
• Capability to develop individualized client plans with milestones.
• Collaborative skills to align services with client goals across teams.
• Identify barriers to access and coordinate resource referrals.
• Result-driven mindset with ability to meet targets in a high-visibility environment.
• Provide coaching to foster client self-sufficiency and empowerment.
• Prepare regular status updates for supervisors and stakeholders.
• Identify and implement process improvements for efficiency gains.
• Commitment to ongoing professional development and growth into advanced roles.

Qualifications

• Ability to work on-site with strict adherence to workplace policies.