Case Manager - ARCH

Essential Functions, Duties & Responsibilities

• Care Coordination & Case Management
• Facilitate administration of needs assessments for all youth enrolled in the ARCH program.
• Provide intensive case management services as directed.
• Provide a minimum of 20 hours of direct client care weekly.
• Support clients in accessing community resources including housing, employment, education, transportation, healthcare, recreation, and recovery-oriented activities.
• Facilitate Medicaid Travel.
• Develop supportive and professional relationships with clients while maintaining appropriate boundaries and ensuring client dignity, safety, and privacy.
• Utilize strengths-based, trauma-informed, and culturally responsive approaches in all client interactions.
• Provide individual support sessions, weekly groups, and recovery-focused coaching as needed.
• Facilitate warm handoffs and coordination of care with internal and external service providers.
• Communicate with guardians, stakeholders, treatment providers, and community partners as assigned.
• Model healthy coping strategies, life skills, and positive lifestyle changes that support recovery and independence.
• Participate in treatment team
• Intake, Discharge & Program Operations
• Coordinate and facilitate client intakes, including transportation, documentation completion, and some orientation, and admissions processes.
• Manage discharges and transfers, ensuring completion of discharge checklists, medication coordination, belongings documentation, and clinically appropriate discharge planning.
• Oversee treatment and medical passes.
• Facilitate client allowance distribution and support appropriate access to personal funds as needed.
• Support continuity of care through coordination with families, guardians, and community providers during admissions, transitions, and discharge processes.
• Maintain accurate records related to client movement, transportation, medications, and program participation.

Documentation & Administrative Responsibilities

• Complete timely and accurate documentation for all services provided in compliance with agency, state, and federal standards.
• Prepare reports, staffing summaries, and additional documentation requests as assigned by leadership.
• Support program administrative functions that directly impact client care, safety, and service coordination.
• Aid in data tracking, scheduling coordination, and communication related to client services and program operations.

Knowledge, Skills And Abilities

• High School Diploma or equivalent.
• Qualifications to be a Qualified Addiction Professional or Peer Support Specialist as defined by the State of Alaska. If not current, can be achieved within 3 years of hire.
• Qualified Addiction Professional (QAP): Chemical Dependency Certification level II (CDC II) and/or National Certificated Addiction Counselor I (NCAC I).
• Peer Support Specialist (PSS): The ability to self-identify as someone who has lived experience of recovery from mental illness and/or addiction.
• A current and valid driver’s license.
• Can qualify for VOA’s automobile insurance and/or proof of vehicle insurance coverage.
• Reliable transportation.
• Excellent writing and communication skills.
• Ability to work flexible hours (including days, evenings, weekend hours and Holidays.).
• Ability to safely transport clients in agency’s vehicle if required.
• Ability to participate in recreational activities; such as hikes, and/or indoor/outdoor events with clients.
• Bilingual in Spanish preferred.
• Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire.