Case Manager

About the role

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions. Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Responsibilities

• Under the supervision of the Program Director and Program Supervisor, the Mental Health Case Manager provides community-based behavioral health, care coordination, and re-entry support services to participants.
• Conduct comprehensive assessments, including whole-person and Health-Related Social Needs (HRSN) assessments, to identify participant strengths, barriers, risks, and service needs.
• Develop, implement, and monitor individualized Re-Entry Care Plans that are strength-based, participant-centered, culturally responsive, and aligned with identified goals and service needs.
• Regularly evaluate participant progress and adjust interventions and service plans to support successful community integration and recovery outcomes.
• Provide targeted re-entry case management services in accordance with Washington State's Medicaid Re-Entry Demonstration Initiative (1115 Waiver), agency standards, and clinical recommendations.
• Carefully coordinate access to behavioral health treatment, substance use disorder services, medical care, housing resources, transportation, employment supports, benefits, and other community services.
• Facilitate incoming and outgoing referrals and ensure continuity of care across providers, agencies, and systems.
• Utilize sound judgment and problem-solving skills to address participant needs, barriers to care, and service engagement challenges.
• Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates.
• Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.
• Maintain timely, accurate, and complete documentation of all services, contacts, assessments, and care coordination activities in accordance with: • WAC 246-341 • RCW 71.05 • Medicaid Re-Entry Demonstration requirements • HIPAA and 42 CFR Part 2 confidentiality requirements • Agency policies and procedures.
• Demonstrate accountability for compliance with federal, state, and agency regulations governing behavioral health service delivery.
• Support agency quality improvement activities, accreditation standards, and performance outcomes through accurate documentation and adherence to best practices.
• Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.
• Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.
• Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.
• Demonstrate professionalism, ethical decision-making, cultural humility, and adherence to agency values and professional standards.
• Participate in supervision, training, staff development, and continuous quality improvement activities.
• Support and implement agency policies, procedures, and organizational initiatives.

Qualifications

• Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field preferred.
• Washington State Department of Health credential required or ability to obtain and maintain required credentialing.
• Minimum of one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions.
• Familiarity with applicable Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341.

Skills

• Working knowledge of behavioral health recovery principles, trauma-informed care, and participant-centered service delivery.
• Experience providing re-entry, care coordination, case management, or community behavioral health services.

Benefits

The Benefits: Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents. In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness. Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.