Case Coordinator I

Pay: $17.00/hour (Level 1 - Entry Level only)

Schedule

• Monday–Friday
• 100% Remote
• Equipment Provided

U.S. Residents Only (excluding NY, WA, DC, OR, UT)

About The Role

We are seeking a highly organized, detail-oriented Case Coordinator to support patient care coordination in a fast-paced healthcare environment. This is a phone-intensive role where you will spend the majority of your day making outbound calls to patients and providers, managing cases, and ensuring timely follow-up and documentation. This role is an entry point into the organization, with strong opportunities for advancement based on performance.

This role is best suited for individuals who:

• thrive in high-volume environments
• are comfortable being on the phone most of the day
• can manage multiple cases with accuracy and efficiency

Responsibilities

• Make outbound calls throughout the day to patients and providers
• Coordinate care by scheduling appointments and following up on cases
• Document all interactions accurately in real time
• Track multiple cases and ensure timely completion of tasks
• Communicate clearly and professionally with patients, providers, and internal teams

Requirements

• Experience in call centers, healthcare coordination, scheduling, or high-volume environments
• Ability to manage multiple tasks and cases simultaneously
• Strong attention to detail and accurate documentation skills
• Clear and professional communication skills
• Comfort with back-to-back calls for most of the workday

This Role May Not Be a Fit If:

• You prefer mostly inbound calls
• You are not comfortable being on the phone throughout your shift
• You prefer slower-paced or less structured work environments
• You are unable to work from a private, distraction-free workspace

Work Environment Requirements

• Private, quiet workspace
• Reliable internet connection
• Ability to work without interruptions (no caregiving during shift hours)

Benefits

• Fully remote position
• Stable, full-time schedule
• Clear promotion-from-within culture
• Real opportunity to grow your career in healthcare operations