Career Opportunity for Female Duty Manager at Four Points by Sheraton Production City Dubai

Four Points by Sheraton Production City Dubai, part of the globally recognized Marriott International brand, is seeking a skilled and enthusiastic Female Duty Manager to join its management team. This role is ideal for professionals who thrive under pressure, have a proactive mindset, and are passionate about delivering exceptional guest experiences in a fast-paced hospitality environment.

About the role

The Duty Manager plays a vital role in ensuring smooth daily operations, maintaining guest satisfaction, managing staff coordination, and swiftly resolving issues during her assigned shift. This position calls for a dynamic individual with leadership experience in the front office, ideally within the Marriott brand.

Responsibilities

• Oversee all hotel operations during the shift to guarantee seamless service and guest satisfaction.
• Supervise front desk and support teams while ensuring alignment with brand standards and protocols.
• Address and resolve guest concerns promptly and professionally, ensuring a satisfactory resolution.
• Coordinate with various departments including housekeeping, security, and F&B to ensure operational efficiency.
• Ensure precise documentation and timely reporting of guest feedback, operational incidents, and shift-related activities.
• Uphold brand standards while fostering a positive and respectful environment for staff and guests.

Requirements

• Female candidates only.
• Previous leadership role within the front office department is essential; prior experience in Marriott properties is highly preferred.
• Candidate must be currently located in the UAE and available for in-person interviews.
• Immediate joiners are strongly preferred.
• Proficiency in English is mandatory; additional language skills are considered an asset.

Skills and Competencies

• Proven ability to lead a team with confidence, empathy, and a solution-oriented mindset.
• Strong conflict resolution skills and emotional intelligence when managing guest complaints.
• Strong attention to detail with the capability to manage multiple tasks efficiently in high-pressure environments.
• Proficient in using property management systems and various tools essential for daily hotel operations.
• Dedicated to maintaining the quality, values, and brand excellence associated with Marriott International.

Why This Role Matters

The Duty Manager is an integral part of the guest experience and hotel reputation. This leadership role involves operational oversight, setting the tone for service delivery, staff performance, and brand representation during critical hours. A capable Duty Manager contributes directly to the satisfaction and loyalty of guests and enhances internal workflow across departments.

Job Location: Dubai, UAE
Education: Degree/Diploma or equivalent
Experience: Absolutely mandatory