Sheraton FT Worth - Front Desk Supervisor

Key Skills/Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Be the go-to for reservations, VIP requests, and making every guest feel like a star.
• Keep things running like clockwork by tracking logs, managing messages and packages, and handling every detail professionally and quickly.
• Stay sharp on rates, packages, and promotions to boost room revenue while keeping guests happy with great value.
• Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity, all while keeping safety and standards front and center.

Education & Experience

• A high school diploma or equivalent required.
• College coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.

Compliance

• Must comply with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Eligible for a competitive benefits package after an initial waiting period.
• Includes Medical, Dental, and Vision Coverage.
• Includes Short-Term and Long-Term Disability Income.
• Includes Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Sheraton Fort Worth Downtown Hotel has 429 custom-designed downtown Fort Worth accommodations featuring the Sheraton Signature Bed, 32 or 42 flat-panel HDTVs and complimentary basic high-speed Internet access in guest rooms. Guests can satisfy their dining needs at Sheraton Fort Worth Downtown Hotel. Satisfy cravings at The Chef’s Table located in the Sheraton Fort Worth Downtown Hotel. Offering the ultimate flexibility to accommodate diverse events, Sheraton Fort Worth Downtown Hotel is a home for all corporate meetings, conventions and special social events in downtown Fort Worth.