Sheraton Grand Nashville - Front Desk Supervisor

About the role

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Handle reservations, VIP requests, and ensure every guest feels like a star.
• Keep operations running smoothly by tracking logs, managing messages and packages, and ensuring every detail is handled with professionalism and speed.
• Stay sharp on rates, packages, and promotions to help boost room revenue while delivering great value to guests.
• Build a strong, communicative team, train new associates, and tackle guest concerns or workplace challenges with confidence and creativity.
• Maintain safety and standards as a top priority.

Requirements

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for more details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the property

Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance of several attractions. Our hotel is committed to providing exceptional guest service where we aim to exceed our guests' standards.

Our property was fully renovated in 2024 and offers exceptional perks for all associates, including free parking and employee meals in our breakroom. We are conveniently located only a few blocks from the central bus station.