Front Desk Associate - Sheraton

About the role

This is a Sherman Associates owned Marriott International, Inc franchised location. The Guest Service Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions.

Responsibilities

• Ensures every guest is greeted and welcomed on arrival
• Registers and books guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Maintains a house bank and makes a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and assuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Respectfully listens and responds to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

Requirements

• 1-2 years of experience in a public contact position
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet

Qualifications

• A passion for the mission, vision, and values of Sherman Associates

Skills

• Attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of hotel operations and procedures

Benefits

• Medical, dental and vision insurance plans
• Employer-paid short term disability
• Employer-paid life insurance
• Voluntary accident & critical illness; Hospital Indemnity; Long-Term Disability; Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Pay

$16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

Schedule

We are currently seeking part-time or full-time availability to cover the following shifts: Weekdays & weekends 3-11 pm