Front Desk Associate

About the role

The Front Desk Associate will support front desk operations at a luxury mid-rise condominium building. It's a great opportunity to get hands-on experience, as well as build your career in property management. Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.

Responsibilities

• Provides a warm welcome to residents and guests.
• Register guest or vendor in our System (BuildingLink)
• Announce all guests to resident for access.
• Direct guest(s) to resident’s unit
• Responds to resident’s request in a professional manner
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building including camera system
• Maintains daily log, records and forms using BuildingLink
• Maintains resident records and forms in FirstService Residential Connect.
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Directions, Computer Printing)
• Performs assigned administrative clerical, word and excel document work
• Helps maintain a safe and secure environment throughout the building
• Follows safety procedures and maintains a safe work environment
• Consistent and regular attendance