Front Desk Associate

NVISION Eye Centers is the leading ophthalmology partner comprised of the nation’s top providers of ophthalmic physician services. Based in Aliso Viejo, California, the company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations.

About the role

This position is primarily responsible for acting as the first point of contact for all patients in a high-traffic medical office. You will be an integral part of the center’s flow, ensuring each patient is seen in a timely manner.

Responsibilities

• Manages phones, screens calls to determine needed information, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation is in each file.
• Greets patients enthusiastically as they arrive and guides them through the initial consultation steps.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards, ensuring accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or improve the customer experience and acts on behalf of the customer to promote fair and timely resolution of issues.
• Prepares charts for next day’s appointments.
• Greets patients, assists with paperwork, and communicates process flow and expectations clearly.
• Handles center correspondence with concise, honest, and respectful written and verbal communication.

Requirements

• 2+ years of ophthalmology or healthcare experience preferred.
• High school diploma or equivalent.
• Desire to provide an exceptional patient experience.

Pay

USD $20.00 – $22.00 per hour.