Front Desk Associate
About the Role
As part-time front desk staff at our Lexington campus located in Waltham, you will serve as the friendly face of AoPS Academy while classes are in session. You will answer phone calls and emails, warmly welcome both current and prospective students and their families, and support campus operations by helping with inventory, facility tidying, and other procedures to ensure smooth operations.
Responsibilities
- Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
- Warmly welcome both current and prospective students and their families
- Manage and respond to customer inquiries both by phone and email
- Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
- Use internal database to generate reports and lists, and perform data entry tasks
- Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
- Organize and prepare classroom and office supplies
- Take inventory to support campus operations
- Supervise students between classes
- Perform light cleaning duties and tidying up the facility
- Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
- Assist full-time staff with other campus procedures to ensure things are running smoothly
- Participate in occasional outreach/inreach opportunities
- Other duties as assigned
Requirements
- Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
- Strong organizational and computer skills
- Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
- Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public
- Ability to work both independently and collaboratively
- Maintain flexibility to effectively solve problems under pressure
- Administrative and/or customer service experience
- Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
- Motivated to learn new technologies
- Maintain customer confidentiality
- Excited about our mission of motivating high-performing students
- Ability to lift up to 25 lbs
Schedule
This is an in-person, part-time position at our Lexington location. Front Desk hours are Monday through Sunday during the academic year and Monday through Friday during the summer.
2026 Summer | Jul. 06, 2026 – Aug. 30, 2026
- Monday–Friday: 8:30 AM - 5:00 PM
- Monday–Friday: 8:30 AM - 1:00 PM
- Monday–Friday: 1:00 PM - 5:00 PM
2026–2027 Academic Year | Aug. 31, 2026 – Jun. 13, 2027
- Monday–Friday: 2:30 PM - 8:30 PM
- Monday–Friday: 3:30 PM - 8:30 PM
- Saturday: 9:00 AM - 1:00 PM or 1:00 PM - 6:00 PM
- Sunday: 9:00 AM - 1:00 PM or 1:00 PM - 6:00 PM
Candidates must be located in Waltham/Lexington, MA or the surrounding area and must be able to commute to our campus at 1088 Lexington St, Waltham, MA 02451.
Pay
$21.13 - $21.63/hour
Benefits
- Paid sick leave
- Employee discounts on classes and Beast Academy Online subscriptions
- 401(k) retirement plan with company match
About AoPS Academy
AoPS Academy is a year-round educational enrichment program. Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms, offering a world-class curriculum in math, science, and language arts for students in grades 1-12. We create an environment where exploration meets challenge, fostering a peer group who share a passion for learning. Our academies are led by accomplished instructors and are located in over 20 campuses across the nation.
Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.