Career Center Resource Coordinator

About the role

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. Make more than a Living, Make a Difference. Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships. Our program is located at Eckerd Connects | Workforce Development, 5548 Chestnut St. Suite 101, Philadelphia, PA 19139.

Benefits

• Low‑Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short‑term and voluntary long‑term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Pay

Hourly Rate: $27.97

Responsibilities

• Maintain order in the CRC and ensure the safety of all customers utilizing CRC service.
• Provide excellent, prompt, and staff‑assisted customer service to all center customers; greet each customer warmly upon entry and offer to debrief as they leave.
• Assist first‑time customers with their online PA CareerLink registration.
• Actively monitor customer progress while using the CRC, answer questions, help customers use available tools effectively, and recommend specific computer‑based applications to meet customer goals.
• Maintain daily participation logs and forward them to the Universal Services Team Lead.
• Inform customers who request or exhibit a need for more services about available workshops and other resources, including Welcome to PA CareerLink workshops, myPlace, and the benefits of WIOA registration.
• Maintain the CRC in an organized and clean manner; notify the Universal Services Team Lead when CRC documents need refilling or equipment needs repair.

Qualifications

• Associate Degree in a human services field or minimum of three years of work experience in a related field required.
• Past experience working with the targeted population.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug‑Free Workplace policy.

Skills

• Good conversation skills and genial personality.
• Excellent customer service skills.
• Patience and ability to actively listen, resolve customer concerns, and de‑escalate emotional or confrontational situations.