Care Coord Svcs Consultant

Job ID: Req. No. – rotational on-call availability required.

About the role

Provides intensive and professional case management services to youth utilizing a strength-based and comprehensive model. Links children and families to resources and supports, monitors the services, actively advocates for children and families, and assists them in navigating through various systems of care.

Responsibilities

• Provides safe and effective services:
  • Adheres to policies related to safety and boundaries with service recipients.
  • Attends safety and abuse risk management training as assigned.
  • Adheres to procedures related to managing high-risk activities and supervising service recipients.
  • Reports suspicious or inappropriate behaviors and policy violations.
  • Follows mandated abuse reporting requirements.
• Provides case management services for Care Coordination Services:
  • Develops and maintains effective working relationships with families and community resources, including medical, mental health, and substance abuse professionals, child welfare personnel, Juvenile Justice personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, and religious and youth organization representatives.
  • Provides assessment to determine program eligibility, problem areas, and areas of strength.
  • Maintains current knowledge of available formal services, resources, and supports in the local community.
  • Identifies needed services and links youth to services; identifies informal supports and assists youth and family members to access these supports.
  • Monitors linked services, resources, and supports to ensure quality of care.
  • Acts as a youth and family advocate and empowers youth and family members to advocate for themselves in the community.
  • Assists youth and family members in navigating through various systems; educates them about the systems to build their understanding, supports permanency planning and outcomes.
  • Provides support in the development and utilization of functional skills to youth and family members.
  • Develops, monitors, and reviews service plans and develops subsequent service plans as needed to facilitate progress.
  • Maintains appropriate level of direct contact with youth and family members per program requirements, and remains available 24/7 for crisis intervention as needed.
  • Creates and manages discharge planning with a focus on Safety, Permanency, and Well-being, including step-down placements, reunification, adoption, or transition (independent living) plans, and coordination of community resources.
  • Assists youth and family members in building on their spiritual and religious beliefs or practices as a source of strength to reach their goals.
  • Promotes a culture of professionalism through role modeling and respect.
  • Meets with youth and family members at various locations; utilizes own vehicle to travel to work destinations and to transport youth as authorized.
• Completes Administrative Functions for Care Coordination Services:
  • Prepares and submits reports concerning caseload status, budget requests, changes in service plans, and any unusual incidents.
  • Reports critical incidents involving youth, family members, or staff according to standard reporting guidelines.
  • Prepares proper documentation including case notes, assessments, service plans, outcome measures, narratives, and reports in a timely manner as defined by the program.
  • Implements feedback from supervisor.
  • Ensures compliance with all contractual, regulatory, program, and accrediting body standards.
  • Notifies supervisor of change in professional status or standing that may affect job status or program compliance, including driving record, driver’s license suspension, vehicle insurance cancellation, and missed mandatory training.
• May be trained to become a certified Common Sense Parenting Instructor and, as a certified instructor, may conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.
• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

Requirements

• Bachelor’s degree in Human Services or related field.
• Minimum 1 year of experience including working with children and families.
• Possess a valid driver’s license with a good driving record.
• Ability to provide own transportation to complete travel requirements of the job.
• Meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check.
• Available rotationally to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays.
• Additional education or experience may be required due to state or contractual requirements.
• Florida: Must be a Certified Behavioral Health Case Manager (CBHCM) or have the ability to obtain certification within 6 months of hire.
• Louisiana: CPR certification obtained during pre-service training per contract requirements.

Preferred Qualifications

• Experience working with children and families in community-based programs or Boys Town programs.
• Bilingual may be preferred.

Skills

• Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
• Knowledgeable of community resources and service providers available in the geographical area.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to quickly make decisions in sensitive and sometimes critical areas to adapt responses to situations while maintaining procedural and regulatory integrity.
• Knowledge of Boys Town Model.
• Computer skills in Microsoft Office.

Benefits

• Reduced to no-cost visits for services performed by a Boys Town provider at a Boys Town location for employees and dependents enrolled in medical benefits.
• Low to zero-dollar co-pays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits to an in-network provider.
• Generous match on 401K or 401K Roth account.
• Tuition reimbursement.
• Parenting resources from experts and professional development opportunities within the organization.

Physical Requirements & Work Environment

• Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising health and well-being or that of fellow employees, youth, or families.
• Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive to casual and leisurely, in both indoor and outdoor settings.
• Subject to outside weather conditions and may be required to visit homes with substandard living conditions and domestic pets.