Care Solutions Consultant

About the role

As a Care Solutions Consultant you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.

Responsibilities

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Maintain and exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

Requirements

• You bring 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

Qualifications

• You bring 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

Skills

• Excellent communication skills, both verbal and written.
• Ability to build trust and rapport quickly.
• Strong organizational and time management skills.
• Proficiency in CRM tools (Salesforce or similar).

Benefits

• Honor offers equity and a 401(k) with up to a 4% match.
• We provide medical, dental, and vision coverage, including a zero-cost plan for employees.
• We offer Short Term Disability, Long Term Disability, and Life Insurance, with fully employer-paid coverage and a voluntary additional Life Insurance option.
• We provide a generous time off program and an Employee Assistance Program.

Pay

The hourly hiring range for this role is $19.90 – $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment. Individuals must be employed on the pay date upon which bonuses are paid in order to receive payout.

Schedule

This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, July 6th.

Training Requirement

Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.