Captain Banquet

About the Role

As a Banquet Captain at Town and Country Resort, you’ll be the hands-on leader orchestrating unforgettable events—from elegant weddings to corporate conventions. Supervising a team of around 110 banquet staff, you’ll ensure flawless setup, seamless service, and smooth execution across all banquet venues. Step into a key leadership role in one of San Diego’s premiere meeting and event resorts, guiding extraordinary events and fostering team success.

Responsibilities

• Supervise and coordinate banquet staff during setup, service, and breakdown phases of events.
• Ensure all banquet spaces are arranged precisely to Banquet Event Orders (BEOs) and layout standards.
• Lead pre-event briefings, assign staff duties, and manage staffing levels to meet event needs.
• Monitor guest experience on the floor, promptly addressing questions, requests, or adjustments.
• Serve as the primary contact with event planners and clients before and during functions to ensure satisfaction.
• Collaborate with kitchen, stewards, catering, and other departments to maintain service excellence.
• Uphold safety, sanitation, and alcohol service regulations throughout all operations.
• Manage inventory of banquet equipment, supplies, and linens; report discrepancies promptly.
• Mentor and train banquet staff on service standards, problem resolution, and best practices.
• Assist in other duties as assigned to keep everything running efficiently.

Requirements

• Minimum of 3 years of experience in banquet or event service leadership at a resort or large venue.
• Strong supervisory and team-motivation skills in high-volume environments.
• Exceptional organizational, communication, and guest service abilities.
• Ability to stay calm, decisive, and solution-oriented under pressure.
• Flexible schedule is a must—events often include evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout shifts.
• Frequent bending, kneeling, reaching, and climbing stairs across event spaces.
• Must be capable of lifting, carrying, pushing, or pulling up to 50 lbs, e.g., trays, linens, equipment.
• Comfortable working in dynamic environments—conference centers, ballroom floors, banquet halls, and outdoor spaces.

Pay

$19 per hour.