Banquet Captain

Position Summary

The Banquet Captain is responsible for overseeing the successful execution of catered events, meetings, and hospitality functions both within our corporate dining facilities and at off-site locations. This position serves as the on-site event lead, ensuring all event spaces are professionally prepared, visually appealing, properly staffed, and executed according to Ember Kitchen's hospitality standards.

Essential Duties and Responsibilities

• Review Banquet Event Orders (BEOs), event diagrams, and service requirements prior to each event.
• Cookout event setup according to established standards and client specifications.
• Arrange tables, linens, décor, signage, food displays, beverage stations, and service areas.
• Ensure all event spaces are clean, organized, and aesthetically pleasing before guest arrival.
• Create attractive food and beverage presentations that enhance the guest experience and reflect Ember Kitchen's standards.
• Pull and prepare beverages, disposables, condiments, service ware, and other non-kitchen event supplies.
• Verify all event materials, equipment, and supplies are available and ready for service.
• Serve as the onsite leader during assigned events.
• Direct and supervise Banquet Attendants and event staff throughout setup, service, and breakdown.
• Maintain a professional and guest-focused atmosphere throughout the event.
• Address guest questions, concerns, and service issues promptly and professionally.
• Communicate effectively with kitchen staff, managers, and event hosts to ensure smooth operations.
• Provide direction, training, and support to Banquet Attendants and event staff.
• Ensure staff follow company policies, safety standards, and service expectations.
• Promote teamwork, professionalism, and a positive work environment.
• Oversee event breakdown and cleanup activities.
• Ensure all equipment, supplies, and furnishings are properly cleaned, stored, and returned to designated locations.
• Assist with inventory management and restocking of event supplies.
• Report shortages, damaged equipment, and maintenance concerns to management.
• Ensure event spaces are returned to their original condition following service.

Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of experience in catering, banquet service, hospitality, food service, or event operations.
• Strong leadership and organizational skills.
• Excellent customer service and communication abilities.
• Ability to work independently while managing multiple priorities.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and perform physical work for extended periods.
• Availability to work flexible schedules, including early mornings, evenings, weekends, and holidays as business needs require.

Preferred

• Previous experience as a Banquet Captain, Lead Server, Catering Supervisor, or similar hospitality leadership role.
• Experience with corporate dining, business catering, and special events.
• Knowledge of banquet service standards and event setup procedures.

Core Competencies

• Leadership & Team Development
• Event Coordination
• Hospitality & Customer Service
• Attention to Detail
• Professional Communication
• Problem Solving
• Time Management
• Organization & Planning
• Presentation & Visual Merchandising

Work Environment

• Work is performed in corporate dining facilities, customer dining areas, conference rooms, event spaces, outdoor event locations, kitchens, storage areas, loading docks, and off-site catering venues.
• This position regularly involves lifting, moving equipment, transporting supplies, setting up event furnishings, and working in a fast-paced hospitality environment.

Why Join Ember Kitchen?

At Ember Kitchen, we believe exceptional hospitality is created through great food, thoughtful presentation, and outstanding service. The Banquet Captain plays a key leadership role in creating memorable experiences for our clients and guests while helping to grow one of Buffalo's most exciting catering and corporate dining operations.