Banquet Captain

Responsibilities

• Maintain uniform appearance according to established guidelines.
• Act as a liaison between various parties, including the event host, guests, kitchen staff, and servers, and are responsible for maintaining high standards of service and safety.
• Setting/resetting room in a timely manner according to BEO, Spec Sheet and/or management instruction.
• Ensuring the event space is clean, organized, and set up according to the banquet event order (BEO), including tables, chairs, linens, and other equipment.
• Move and place heavy props for functions (furniture, pipe and drape, décor, etc.).
• Setting/resetting table pads, tablecloths and skirting correctly.
• Supervising banquet set up staff, coordinating food and beverage service, and ensuring all dietary needs and special requests are met.
• Cleaning Banquet areas.
• When cleaning Banquet rooms, place all trash from tables into the appropriate receptacles and collect and transport used linen to the designated area for pick-up.
• Aid other Banquet personnel as needed according to established standards and procedures.
• Adhere to policies and procedures and health laws.
• Know locations of all Golden Nugget outlets and services available to the guests.
• Relay all guest compliments and complaints to the manager on duty.
• Inform manager/supervisor/lead of items needing ordered or fixed.
• Attention to detail, i.e. informing manager/supervisor/lead of ballroom temperature adjustments, carpet cleaning needs, initiative to go the extra mile to improve guest experience.
• Deliver supplies ordered from the storeroom to the appropriate location.
• Keep all service access areas clean and organized.
• Assist with guests’ special needs, including transporting boxes, etc.
• Delivering and returning guest packages from receiving when mail room personnel are unavailable.
• Overseeing the breakdown and cleanup of the event space, ensuring all equipment is stored properly, and completing any necessary documentation.
• May be involved in managing inventory of food, beverages, and equipment.
• May be involved in training new staff members.
• Complete special projects as requested by banquet management.

Qualifications

• To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.
• Must have good people skills and a well-groomed appearance.
• Must read, write, speak and understand English.
• Must be capable of lifting and moving heavy objects, 50 pounds or more.
• Leadership and supervision skills: The ability to effectively lead and motivate a team.
• A strong focus on customer service and guest satisfaction.
• The ability to manage multiple tasks and prioritize effectively.
• The ability to think on their feet and resolve issues quickly and efficiently.
• The ability to stand for extended periods and perform physical tasks like lifting and carrying.
• Must read, write, speak and understand English.
• Must be able to perform basic math (addition, subtraction, multiplication and division).
• Excellent interpersonal and communication skills.
• Able to work efficiently, independently and cohesively, consistently producing quality results.
• Minimum age requirement is 21.

Education and/or Experience

• High school diploma or equivalent.
• Prior Supervisory Experience Preferred.
• Prior banquet or food and beverage experience required.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment

• Work performed indoors in a climate-controlled environment.
• Some events are outdoors at areas such as Pool, restaurant patios, plaza, garage rooftop etc.
• There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.