Banquet Captain

Job Description

SUPERVISION SUMMARY

Supervises, trains, and monitors the performance of assigned banquet staff, ensuring all procedures are completed to department and location standards.

• Weekends & nighttime availability is required.

Essential Functions

• Maintains complete knowledge of service requirements for assigned function and communicates expectations to banquet staff.
• Supervises banquet staff; ensures quality service is provided to guests.
• Greets guests upon arrival and assists in seating as required by group; maintains effective guest relations.
• Recognizes and resolves guest complaints and concerns.
• Supervises event set up and break down procedures; contributes to overall cleanliness and organization of facility and event location.
• Performs special projects delegated by management.
• Stays updated on latest developments pertinent to the department as well as the location.

Qualifications

• 1 to 2 years banquet supervisory experience;
• excellent people and communication skills;
• proven experience supervising banquet staff in an event setting and demonstrating outstanding customer service;
• must possess willingness to learn and perform new banquet event programs and services;
• excellent communication and organizational skills;
• attention to detail;
• drive and motivation;
• flexibility with schedule with evenings and weekend work required.

Education and Experience

• EDUCATION:
• EXPERIENCE:

• 1 to 2 years banquet supervisory experience;
• excellent people and communication skills;
• proven experience supervising banquet staff in an event setting and demonstrating outstanding customer service;
• must possess willingness to learn and perform new banquet event programs and services;
• excellent communication and organizational skills;
• attention to detail;
• drive and motivation;
• flexibility with schedule with evenings and weekend work required.

Reasoning Abilities

• ABILITY TO APPLY COMMON SENSE UNDERSTANDING TO CARRY OUT INSTRUCTIONS FURNISHED IN WRITTEN, ORAL, OR DIAGRAM FORM.
• ABILITY TO DEAL WITH PROBLEMS INVOLVING CONCRETE VARIABLES IN STANDARDIZED SITUATIONS.

Physical Demands

• While performing the duties of this job, the associate is regularly required to stand, and use hands and fingers to handle, or feel.
• The associate frequently is required to reach with hands and arms and talk or hear.
• The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
• The noise level in the work environment is usually loud.

Equal Employment Opportunity

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify Participation

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.