Campus Operations Manager

Main Responsibilities

• Lead local campus resources in delivering uncompromising operations management and customer support.
• Aid in executing Global Operations and Compass strategic initiatives.
• Manage site start-up activities leading into daily operations, including functional management of site teams and associated monthly billing controls.
• Promote “Exceptional Customer Services” and maintain “audit ready” facilities.
• Provide strong technical leadership, support, and coaching for local resources, including Site Managers and front-line staff.
• Execute timely and accurate completion of daily operations management tasks, such as site rounds and readings, vendor management, customer tickets.
• Interface with customers related to site operations, communication / escalation of site anomalies, and overall customer relationship management at the site level.
• Work with Sales team and other Compass teams during the sales process to set proper customer expectations, support site tours for prospective customers and investors.
• Monitor and report on service level KPIs.
• Continually train the local team on Compass products, services, and operational guidelines.
• Aid in developing, documenting, and implementing policies, processes, and procedures, as necessary.
• Be responsible and accountable for ensuring 100% adherence by all facility technicians to all customer SLAs, including facility uptime.

Team Management

• Facilitate goal-level creation for the broader function and work with managers to ensure goals cascade to all workers.
• Consistently monitor and evaluate the campus operations in search of methods/tools to optimize the process.
• Actively engage and energize team members.
• Conduct regular meetings with direct reports, if any, and front-line staff to identify and resolve departmental or cross-functional issues.
• Identify training requirements of all existing and new team members and ensure all team members are fully trained and well informed on products/services, policies, and procedures to meet performance expectations.
• Ensure adequate staff are always available to meet the business needs and identify recruitment needs, as required.
• Conduct performance evaluations of the direct reports, if any, and provide effective suggestions and feedback on staff performance.
• Continually assess team members and engage outsourced suppliers for any disciplinary actions or dismissals.

Other Responsibilities

• Comply with all safety procedures and requirements and reinforce a culture of safety at all levels of operation.
• Advise and keep Site Managers informed of progress of all jobs in order to control cost effectiveness in work assignments and availability of manpower.
• Provide required information to co-workers pertaining to service contracts, agreements, and equipment guarantees.

Requirements

• A bachelor's degree (or equivalent) and a minimum of 3 years of related experience, or 5 years of data center related experience in lieu of a bachelor’s degree.
• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers, and air conditioners, and electrical distribution.
• Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each.
• A comprehensive understanding of critical environment management and the challenges of multi-tenant / hyperscale data center occupancy.
• A minimum of five years’ supervisory experience managing physical operations in an IT and/or Critical Environment infrastructure.
• A minimum of three years’ experience as a junior to mid-level manager leading and motivating a diverse, technical workforce.
• Absolutely must successfully complete a background investigation.

Preferred Requirements

• Enterprise-level Experience in managing large-scale and complex projects/programs.
• Working knowledge of audit and compliance requirements in a large global enterprise.
• Financial Management experience and good business acumen.
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail.
• Strong verbal and written communication and organization skills.
• Must be able to multi-task and project manage many tasks simultaneously.
• A college or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience.
• Military experience will be advantageous.

Additional Information

• Work structure: Handles different tasks with different priorities in a mission critical environment.
• Leadership: Functionally leads site teams and works with other operations staff to maintain a culture of safety and coaches and mentors as required.
• Planning: Requires significant planning with periodic review.
• Flexibility: High level of flexibility and responsiveness is required and work beyond standard hours occurs weekly.
• Decision making: Responsible for making decisions with a considerable effect on internal and customer uptime.
• Problem solving: Problems and situations are different and require interpretation. Use of judgement is required to identify the most appropriate solution from several options using prior knowledge and experience.
• Magnitude of Accountability: High magnitude of accountability for duties and responsibilities outlined in this job description.
• Supervision: This position is responsible for the management and supervision of the datacenter and facility operations teams.