Campus Operations Specialist

About the role

Perform activities in support of student-facing campus accounting and operations functions. Participate with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections, and disbursements. Assist with campus events, including Orientation and Registration.

Responsibilities

• Campus Activities
  • Assist with New Student Orientation and Registration, and support for campus events
  • Snap-on and P-card reconciliation
  • Assist staff to code and reconcile Purchasing Credit Cards, timely and correctly
  • Non-departmental requisition, Campus Store Inventory Count, and Management
  • Maintain positive and collaborative working relationships across all departments
• Customer Service & Payment Processing
  • Advise students and parents on payment plans, outstanding balances, and refunds
  • Provide in-depth customer service to students regarding financial matters
  • Process student payments for tuition and fees, Campus Store, and Registration/Orientation
  • Perform cash counts, drawer reconciliation, and bank deposits
  • Maintain TechForce and Petty cash funds
• Disbursements
  • Creation of refund batches
  • Process relocation grant awards
  • Disbursement of student checks
• Collections
  • Collect all student payments for tuition and fees
  • Post wire transfers, EFTs, and automatic credit card payments
  • Ensure student accounts are current and paid in full by graduation
  • Review Academic Standing Report, charge retake fees, and work closely with Financial Aid on PDP, Grad Balances, Debit/Credit Report, etc.
  • Ensure all funding is posted and communicated to students
  • Generate student invoices and past due notices
• Other duties as assigned

Requirements

• High School Diploma or GED required
• Associate Degree preferred
• 1-3 years of previous experience, preferably in an institution of higher education or in a customer service industry
• Some accounting and/or general ledger experience preferred
• Attention to detail; ability to maintain confidentiality and professional decorum
• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner
• Ability to work in a fast-paced environment where deadlines are essential
• Excellent customer service, problem-solving, and time management skills
• Knowledge of accounts receivables and collections
• Knowledge of personal computer software applications including Excel, Outlook, and Word
• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering, and category flexibility
  • Use good judgment, problem-solving, and decision-making skills
  • Maintain confidentiality and manage sensitive information with discretion
  • Work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
  • Gain, understand, and apply information and data as it relates to essential functions of the position
  • Foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on-site at the assigned company location. Employees must be able to safely ambulate when on company premises. This position is onsite and may include exposure to student learning environments with a variety of conditions. Employees must follow all safety precautions, including the use of personal-protective equipment, and adhere to site-specific safety procedures.