Student Center Operations Specialist

About the role

The University of Kentucky is seeking a Student Center Operations Specialist to support evening and weekend operations of the Gatton Student Center and The 90.

Responsibilities

• Maintain a visible presence throughout the Gatton Student Center and The 90.
• Aid with building openings and closures to ensure facilities are safe, secure, and ready for use.
• Monitor facility conditions, report maintenance concerns, and communicate security or safety issues to the appropriate personnel.
• Manage access control systems and assist with building security procedures.
• Provide guest service desk coverage as needed, delivering exceptional customer service to students, visitors, and campus partners.
• Serve as a key resource for students, guests, and campus partners by providing exceptional customer service, responding to operational concerns, and helping maintain secure, well-functioning facilities.
• Support student employee operations by assisting with scheduling and related administrative tasks.
• Oversee the lost and found process, ensuring items are properly documented and managed.

Requirements

Required Education: BA

Required Related Experience: 2 years

Physical Requirements: Lifting, pushing, and/or pulling objects up to and possibly over 25 lbs. Standing or walking carrying objects up to 25 lbs; Repetitive motion. Work is performed in assigned areas and may occasionally include exposure to weather and elements. Standing for long periods of time.

Qualifications

Strong customer service and interpersonal skills with the ability to interact professionally with a diverse campus community.

Excellent organizational skills and the ability to manage multiple responsibilities in a fast-paced environment.

Sound judgment and problem-solving skills with the ability to respond effectively to operational and facility concerns.

Strong attention to detail.

Ability to work independently while collaborating effectively with colleagues and campus partners.

Experience with facility operations, building security, or related customer service environments is preferred.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Preferred Education/Experience: Driver’s license preferred

Benefits

Meaningful impact: Help create a safe, welcoming, and engaging environment for students, staff, and visitors.

Dynamic work environment: Every shift brings new opportunities to support facility operations, solve problems, and enhance the student experience.

Professional growth: Gain valuable experience in facility operations, customer service, and university administration.

Variety and responsibility: Play an essential role in maintaining the daily operations of two of the university’s busiest student facilities.

Comprehensive benefits: Enjoy competitive pay, outstanding benefits, and opportunities for professional development and career growth at the University of Kentucky.